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IT Help and Support

University Information Services

UIS Service Desk

Live chat

Use live chat to start chatting with an advisor.  This is the quickest way to get help.

Other ways to contact us

Website  IT self-service portal

Email padded  servicedesk@uis.cam.ac.uk

Phone padded  01223 332999

Read about more ways to contact us

  Service status line: (01223 7)67999
  Sign up for SMS/email status alerts
  Read about planned system changes
  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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You can read previous editions of bITe-size.

Latest news

Wireless service maintenance in July

10 July 2025

We'll be undertaking maintenance on the wireless service on 22, 23, 28 and 31 July. You may experience connectivity issues on 22 and 23 July.

Network maintenance Tuesday 15 July 07:00-09:00

7 July 2025

On Tuesday 15 July, between 07:00 and 09:00, we will be undertaking maintenance work to update and enhance our network service. We are also reserving 16 July for any additional work that needs to be completed, although we aim to complete on 15 July. During this time there will be some disruption to network connectivity...

New self-service IT support portal for UIS Service Desk and others, from 2 July

24 June 2025

University Information Services (UIS) adopted its new IT Service Management platform on Wednesday, 2 July. Some non-UIS departmental service desks will also be using the new platform from Thursday, 3 July. The URL for the new IT support self-service portal is: https://help.it.cam.ac.uk/portal...