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IT Help and Support

University Information Services

UIS Service Desk

To reset your multi-factor authentication or University account password (formerly Raven):

Email padded  passwords@uis.cam.ac.uk

Phone padded  01223 332999

Report all other issues to:

Website  IT self-service portal

Email padded  servicedesk@uis.cam.ac.uk

  Service status line: (01223 7)67999
  Sign up for SMS/email status alerts
  Read about planned system changes
  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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You can read previous editions of bITe-size.

Latest news

UIS VPN and Managed VPN service certificate update

16 July 2024

The UIS VPN and Managed VPN service will standardise on automated SSL certificate replacements starting on 4 August. Some Linux users may need to take action.

Shared network drives: planned maintenance on Friday 26 and Saturday 27 July

16 July 2024

Shared network drives will be unavailable on Saturday 27 July 2024 between 09:00 and 17:00.

Annual archiving and deletion of Panopto content

28 June 2024

The annual archive of Panopto lecture capture content has been scheduled for 3 September. Live content created on or before 31 August 2024 will be moved into the Panopto archive. Last year’s archive, containing content created on or before 31 August 2023, will be permanently deleted on 31 August 2024.