This page covers how to:
Link an incident to an existing problem
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Open the required incident.
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Select the 'Problem' tab.
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Select the 'Link' icon
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Select the correct problem from list or use custom search so that it is highlighted.
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Choose 'Select'.
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Select 'Save'.
Remove an incident from an existing problem
You will need to be logged in with the role Service Desk Analyst to complete this task.
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Select the desired problem from the Problem module.
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Select the 'Incident'.
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Select the desired Incident to highlight it.
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Select 'Unlink'.
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Select 'Save'.
