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IT Help and Support

University Information Services
 

Operating System Updates:

macOS

  • On a Mac you should ensure that the operating system and applications are kept up-to-date as regards security and bug-fixing updates issued by Apple
    • Users of older versions of OS X should use Software Update (from System Preferences) to configure 'Automatically check for updates when you have a network connection'. This can be set to Daily, Weekly or Monthly. More information is available from Apple.
    • Mountain Lion or later users should use App Store (from System Preferences) and enable 'Automatically check for updates' and 'Install app updates'.
  • MacOS X 10.11 and earlier are now out of-support and no further updates will be available. Please consider upgrading to a more modern version of the operating system.

Microsoft Updates:

  • Updates relating to Microsoft Products should also be downloaded and applied from the Microsoft Mactopia download pages or using the Microsoft Auto Updater supplied with Office

Adobe Updates:

Antivirus Software

  • VirusScan for Mac, as part of McAfee Security for Mac, is the preferred method of virus protection on the Macintosh and its use is covered by a site licence for the University of Cambridge. For instructions on how to install, click here.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Lecture capture (Panopto) public video sharing options to be disabled

5 August 2021

We are disabling the public video sharing options in Panopto, the University’s online platform for lecture capture and educational videos, to protect the University from unintended additional costs. No videos will be lost as a result of this change, but you will need to download any videos that you wish to continue to...

Turnitin maintenance: Saturday 14 August 16:00–18:00

4 August 2021

Turnitin will be undergoing essential maintenance on Saturday 14 August during 16:00–18:00 BST. Please be aware that submissions or grading for Turnitin Assignments in Moodle will not be possible during this time. We therefore advise that submission deadlines are set outside this maintenance window. Follow @TurnitinStatus...

Easier way for Departments and NSIs to get ‘bolt-on’ Office 365 licences for staff

4 August 2021

It will be quicker, easier, and cheaper to for Departments to get bolt-on product licences to add to individual users’ Office 365 licences from 1 October 2021. The new process will apply to individual licences for products such as Visio, Project and PowerBI that are not included under the Microsoft EES Agreement. UIS will...