skip to content

IT Help and Support

University Information Services
 

Operating System Updates:

macOS

  • On a Mac you should ensure that the operating system and applications are kept up-to-date as regards security and bug-fixing updates issued by Apple
    • Users of older versions of OS X should use Software Update (from System Preferences) to configure 'Automatically check for updates when you have a network connection'. This can be set to Daily, Weekly or Monthly. More information is available from Apple.
    • Mountain Lion or later users should use App Store (from System Preferences) and enable 'Automatically check for updates' and 'Install app updates'.
  • MacOS X 10.11 and earlier are now out of-support and no further updates will be available. Please consider upgrading to a more modern version of the operating system.

Microsoft Updates:

  • Updates relating to Microsoft Products should also be downloaded and applied from the Microsoft Mactopia download pages or using the Microsoft Auto Updater supplied with Office

Adobe Updates:

Antivirus Software

  • VirusScan for Mac, as part of McAfee Security for Mac, is the preferred method of virus protection on the Macintosh and its use is covered by a site licence for the University of Cambridge. For instructions on how to install, click here.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...