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IT Help and Support

University Information Services
 

Operating System Updates:

macOS

  • On a Mac you should ensure that the operating system and applications are kept up-to-date as regards security and bug-fixing updates issued by Apple
    • Users of older versions of OS X should use Software Update (from System Preferences) to configure 'Automatically check for updates when you have a network connection'. This can be set to Daily, Weekly or Monthly. More information is available from Apple.
    • Mountain Lion or later users should use App Store (from System Preferences) and enable 'Automatically check for updates' and 'Install app updates'.
  • MacOS X 10.11 and earlier are now out of-support and no further updates will be available. Please consider upgrading to a more modern version of the operating system.

Microsoft Updates:

  • Updates relating to Microsoft Products should also be downloaded and applied from the Microsoft Mactopia download pages or using the Microsoft Auto Updater supplied with Office

Adobe Updates:

Antivirus Software

  • VirusScan for Mac, as part of McAfee Security for Mac, is the preferred method of virus protection on the Macintosh and its use is covered by a site licence for the University of Cambridge. For instructions on how to install, click here.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

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Latest news

Delivering network connectivity for the Cambridge Half Marathon

9 March 2023

Richard Davies from the Granta Backbone Network (GBN) team and Craig Faux from the Networks team, worked together to help deliver network connectivity for the Cambridge Half Marathon that took place this past weekend. The University has been assisting the Council with delivering network connectivity for the Cambridge Half...

Changes to Google Workspace accounts from March

23 February 2023

15 February 2023 We are preparing to delete UIS managed Google Workspace accounts for users that have left the University to maintain system performance and security and reclaim file space ahead of Google introducing file space quotas. When a user leaves the University, their account is flagged as cancelled in Lookup and...

Wireless Service maintenance in March and April 2023

21 February 2023

We’ll be carrying out essential maintenance on the University Wireless Service in March and April 2023 to pave the way for its continued growth. Three phases of work in March and April 1. Tuesday 21 March, 8:00 to 9:00 You might experience interruptions to the UniOfCam-IoT service during the maintenance period. You might...