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IT Help and Support

University Information Services
 

Operating System Updates:

macOS

  • On a Mac you should ensure that the operating system and applications are kept up-to-date as regards security and bug-fixing updates issued by Apple
    • Users of older versions of OS X should use Software Update (from System Preferences) to configure 'Automatically check for updates when you have a network connection'. This can be set to Daily, Weekly or Monthly. More information is available from Apple.
    • Mountain Lion or later users should use App Store (from System Preferences) and enable 'Automatically check for updates' and 'Install app updates'.
  • MacOS X 10.11 and earlier are now out of-support and no further updates will be available. Please consider upgrading to a more modern version of the operating system.

Microsoft Updates:

  • Updates relating to Microsoft Products should also be downloaded and applied from the Microsoft Mactopia download pages or using the Microsoft Auto Updater supplied with Office

Adobe Updates:

Antivirus Software

  • VirusScan for Mac, as part of McAfee Security for Mac, is the preferred method of virus protection on the Macintosh and its use is covered by a site licence for the University of Cambridge. For instructions on how to install, click here.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Jackdaw upgrade on Monday 18 July – other systems will not get updated user data

5 July 2022

Jackdaw, the University’s user information database, will be taken offline between 09:00 and 18:00 on Monday 18 July. Systems taking data from Jackdaw will not receive updates while the upgrade is happening.

Apps Anywhere (Citrix) virtual desktop service closing in September

29 June 2022

As part of our review of managed desktop provision, UIS has decided not to continue providing its Citrix-based 'Apps Anywhere' virtual desktop service. The University’s needs have changed significantly since we purchased Citrix licences 3 years ago. Widespread adoption of laptops and collaboration tools such as Microsoft...

UDN border router upgrades and IPS config changes coming in July

24 June 2022

What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...