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IT Help and Support

University Information Services
 

Operating System Updates:

macOS

  • On a Mac you should ensure that the operating system and applications are kept up-to-date as regards security and bug-fixing updates issued by Apple
    • Users of older versions of OS X should use Software Update (from System Preferences) to configure 'Automatically check for updates when you have a network connection'. This can be set to Daily, Weekly or Monthly. More information is available from Apple.
    • Mountain Lion or later users should use App Store (from System Preferences) and enable 'Automatically check for updates' and 'Install app updates'.
  • MacOS X 10.11 and earlier are now out of-support and no further updates will be available. Please consider upgrading to a more modern version of the operating system.

Microsoft Updates:

  • Updates relating to Microsoft Products should also be downloaded and applied from the Microsoft Mactopia download pages or using the Microsoft Auto Updater supplied with Office

Adobe Updates:

Antivirus Software

  • VirusScan for Mac, as part of McAfee Security for Mac, is the preferred method of virus protection on the Macintosh and its use is covered by a site licence for the University of Cambridge. For instructions on how to install, click here.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

DS-Print: Resolved - difficulties purchasing Common Balance credit

22 November 2022

The problem affecting users topping up their Common Balance for DS-Print using eCredit has been fixed by our external payment provider. Affected users should now be able to add credit to their account and no longer receive an error message after submitting their credit/debit card details.

Exchange Online first contact safety tip enabled

18 November 2022

We enabled a feature in Exchange Online on 11 November to help prevent phishing attacks. A ‘first contact’ safety tip is displayed when you receive an email from someone you don’t usually receive messages from. The tip displays the sender's full email address for a visual verification and a ‘Learn why’ link to a ‘protect...

UIS support data networking and managed services for institute’s sustainable retrofit 

16 November 2022

The Cambridge Institute for Sustainability Leadership has moved from their old offices that were spread around the city into the recently refurbished Entopia Building. The move puts all the Cambridge-based CISL staff and partners under one roof for the first time in the institute’s history. The Entopia Building is also...