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IT Help and Support

University Information Services

University Information Services (UIS) provides many University-wide IT services, in addition to those offered by your College or institution.  

You can access the following services: 


Help and support 

University Information Services (UIS) supports a wide range of IT services to individuals, Colleges and departments. This includes your University account (formerly called Raven), eduroam wifi and Microsoft 365. 

You should contact your local IT support staff for all IT issues in the first instance. UIS operates several help desks for general and service-specific issues if your issues cannot be resolved locally. 

Find out how to contact us for support 


Training services 

Free training is available to help develop your skills while you're at the University. The University's Personal and Professional Development (PPD) and UIS training teams both offer training courses. 

You can book training through the University Training Booking System (UTBS). You can login with your University account password (formerly called Raven), then browse for courses and events by theme or date. 

For those that teach courses, the UTBS allows you to send reminders to your course attendees, keep track of bookings and gather feedback afterwards. 

UIS offers online, self-taught and instructor-led IT courses on a variety of themes.  Browse our full list of courses or our  training timetable

LinkedIn Learning 

LinkedIn Learning offers a range of online courses on creative, technical and professional skills, available for all University and College staff and students. Visit LinkedIn Learning. 


University password (formerly Raven) management 

You should use the University account password management app if you have forgotten your password or think your account has been compromised. If you think you have been the victim of an online scam, consult your local IT staff for advice. You must also report it to the UIS Service Desk so they can investigate and take action to block malicious activity. 

Visit the University account password management app 



Popular software is available on the University Managed Desktop (UMD) shared workstations around the University. They run on Windows and macOS platforms. 

See the full list of software available for each platform

You can buy discounted software through Academia, our authorised reseller. Other specialist software is available from the Engineering Department. 

Find out about software available to staff 


Phones and video conferencing 

UIS provides several services: 

  • Telephony services either using Microsoft Teams Phone or Cisco desk phones 
  • Mobile phones and airtime contracts 
  • Hybrid meeting room equipment for working with Teams, Zoom and traditional video conferencing. 

Find out about using your phone webpage provides more information.  

Contact if you need further support. 


File storage services 

You can choose from 3 cloud-based file storage options:   

  • OneDrive for Business: A free cloud-based file store, integrated with the Microsoft 365 apps   
  • Google Drive: A free file store that is part of the Google Workspace for Education apps   
  • Dropbox Business (subscription required): Cloud-based storage at a discounted rate when purchased through the University and linked to your @cam email address (you can get a rebate if you already have a personal subscription)  

Find out more about storage services   


Teaching support

UIS provides several online systems that support your teaching:   

  • Moodle, our virtual learning environment  
  • Panopto, the University’s lecture capture service 
  • Turnitin, a plagiarism detection service 
  • CamCORS, an online reporting system for supervisions 

Find out more about the teaching systems we support 


University map 

Find College and University buildings, your nearest Universal Bus stop (with live timetable information when you select the bus stops) and even where to find an emergency bicycle pump and toolkit at our bike repair stations.   

Open the University Map