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IT Help and Support

University Information Services

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Troubleshooting

Where to report maintenance issues with DS-Print service managed printers (e.g. out of paper/paper jams), and how to get help with using them.

DS-Print facilities in UIS locations 

For printers or MFDs (Multi-Function Devices) in University Information Services (UIS) locations, including UIS public Managed Cluster rooms (i.e. the Titan Teaching Rooms, Phoenix Teaching Rooms, Ely Teaching Rooms, UIS Reception and University Centre Ryle Room), please seek assistance dependant upon the circumstance as outlined below.

Maintenance issues
Physical problems, such as no paper, low toner or paper jams should be reported to DS-Print by sending an email to

Help and usage support
For any other problem associated with using these printers or MFDs please consult the UIS Service Desk in person, by phone on 01223 334681 or by email to

 

DS-Print facilities in institution locations 

For any other DS-Print printer/copier facilities, whether department or college, please contact your local IT Computer Officer based in that institution for assistance.

Getting help


UIS Service Desk
General support queries

  Phone padded  (01223 7) 62999

UAS Service Desk
Administrative staff queries

  Phone padded  (01223 3) 32999

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RSS Feed Latest news

Lecture capture cloud maintenance: Saturday 22 June

Jun 14, 2019

Panopto will be upgrading its cloud service on Saturday 22 June from 19:00 until approximately 22:00. Users will not be able to access or upload lecture capture recordings during this downtime.

Wi-Fi upgrade schedule

Jun 13, 2019

We'll be implementing a significant migration of the University Wireless Service to a new underlying operating system and controller platform in a carefully phased roll-out over the next 4 weeks.

View all news