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IT Help and Support

University Information Services

Studying at Cambridge

 

Troubleshooting

Where to report maintenance issues with DS-Print service managed printers (e.g. out of paper/paper jams), and how to get help with using them.

DS-Print facilities in UIS locations 

For printers or MFDs (Multi-Function Devices) in University Information Services (UIS) locations, including UIS public Managed Cluster rooms (i.e. the Titan Teaching Rooms, Phoenix Teaching Rooms, Ely Teaching Rooms, UIS Reception and University Centre Ryle Room), please seek assistance dependant upon the circumstance as outlined below.

Maintenance issues
Physical problems, such as no paper, low toner or paper jams should be reported to DS-Print by sending an email to

Help and usage support
For any other problem associated with using these printers or MFDs please consult the UIS Service Desk in person, by phone on 01223 334681 or by email to

 

DS-Print facilities in institution locations 

For any other DS-Print printer/copier facilities, whether department or college, please contact your local IT Computer Officer based in that institution for assistance.

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Panopto maintenance at midnight tonight (00:00 on Thursday 8 October)

Oct 07, 2020

The Panopto Lecture Capture Cloud service will be undergoing maintenance on Thursday 8 October 2020 from 00:00 (midnight tonight) and will be unavailable for up to 3 hours.

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Sep 30, 2020

The University's data network, the Granta Backbone Network (GBN), has joined up to the plant protection provider LinesearchBeforeUDig. This will add an extra level of protection to our essential core infrastructure at this critical time for the University.

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