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IT Help and Support

University Information Services
 

Information for Institutions and institutional technical staff, including federated services and institutional network services

Contact

For further information or advice, please contact your Relationship Manager.

Federated services

A range of software services and general applications are federated to local IT support officers.

Career development for IT staff

Cyber security induction

Technical information and community contact

Managed Cluster Service

Communications resources from UIS

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
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Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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Latest news

DS-Print: Resolved - difficulties purchasing Common Balance credit

22 November 2022

The problem affecting users topping up their Common Balance for DS-Print using eCredit has been fixed by our external payment provider. Affected users should now be able to add credit to their account and no longer receive an error message after submitting their credit/debit card details.

Exchange Online first contact safety tip enabled

18 November 2022

We enabled a feature in Exchange Online on 11 November to help prevent phishing attacks. A ‘first contact’ safety tip is displayed when you receive an email from someone you don’t usually receive messages from. The tip displays the sender's full email address for a visual verification and a ‘Learn why’ link to a ‘protect...

UIS support data networking and managed services for institute’s sustainable retrofit 

16 November 2022

The Cambridge Institute for Sustainability Leadership has moved from their old offices that were spread around the city into the recently refurbished Entopia Building. The move puts all the Cambridge-based CISL staff and partners under one roof for the first time in the institute’s history. The Entopia Building is also...