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IT Help and Support

University Information Services
 

Information for Institutions and institutional technical staff, including Federated services, Institution support, and Institutional network services

This section of the site covers information relevant to institutions and institutional support staff, and in particular the work of relationship managers, who now manage Institution Strategy.

Contact

For further information or advice, please contact your Relationship Manager.

Federated services

A range of software services and general applications are federated to local IT support officers.

Institution support service

Career development for IT staff

Cyber security induction

Technical information and community contact

Managed Cluster Service

Communications resources from UIS

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Jackdaw upgrade on Monday 18 July – other systems will not get updated user data

5 July 2022

Jackdaw, the University’s user information database, will be taken offline between 09:00 and 18:00 on Monday 18 July. Systems taking data from Jackdaw will not receive updates while the upgrade is happening.

Apps Anywhere (Citrix) virtual desktop service closing in September

29 June 2022

As part of our review of managed desktop provision, UIS has decided not to continue providing its Citrix-based 'Apps Anywhere' virtual desktop service. The University’s needs have changed significantly since we purchased Citrix licences 3 years ago. Widespread adoption of laptops and collaboration tools such as Microsoft...

UDN border router upgrades and IPS config changes coming in July

24 June 2022

What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...