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IT Help and Support

University Information Services

When you arrive at Cambridge, you'll need to get your CRSid which is a unique ID number. You'll also get a temporary password.

You can use this temporary password to set up your University account (formerly Raven). This allows you to access your @cam email, Microsoft 365 apps and other University systems.


When you can collect your University account if you're a new student 

The Student Registry will send you an email inviting you to complete the student registration process. After registering, you can collect your CRSid and temporary University account password. The registration email will be sent to the email address you provided when you applied to the university. 


Collecting your account 

Step 1: Fill in the new user sign-up page

Go to the Jackdaw website: If you're a student you will be directed to this page at the end of the student registration process. 

Fill in your 'Name', 'Date of Birth' and 'Code'. If you're a student you can enter your admission code. If you're a member of staff, your line manager or new colleagues will give you a registration code.

Select 'Search'.



If the details are correct, select 'Next'.

If the information is not yours, close your browser window and email the User Administration team at



Accept the Terms and Conditions by selecting 'Yes'.



Write down your 'CRSid', 'email address' and 'temporary password'. You'll need this in the next step.




Step 2: Change your password

Now you can visit the password management site, select 'Log in to change your password' and log in with your temporary password.

Set up your own password by selecting 'Change password'.

Please ensure your password follows our updated password security guidance. This advises that your password should be:

  • unique – you should not use the same password for any other account within or outside the University
  • strong – for example, a passphrase over 16 characters long combining 3 random words – such as, ‘Tango-Teakettle-Barbecue’ . It should be difficult to crack, but easy for you to remember.

It can take up to 30 minutes for your password to update when you first change it. You'll be able to access your @cam email address and Microsoft account after this.



Step 3: Set up password recovery in case you forget your password

You should also set up self-service password recovery and department/college resetting. This allows you to easily reset your password if you forget it.  

You'll need to nominate a recovery email address or mobile phone number (or both) and set up 2 security questions. The answers to your security questions should be information that only you know and that wouldn't be easy to find online (for example, avoid things that you might have posted on Facebook or other social media sites).