skip to content

IT Help and Support

University Information Services

What is Zoom?

Zoom is a web-based video conferencing platform that you can use to host meetings or webinars online.

The University has set up a central Zoom account that all institutions can join. This reduces the overall admin burden of maintaining many licences and potentially lowers costs for individual institutions by consolidating the University's spend. 


When could I use Zoom?

Microsoft Teams is the University's main collaboration tool and we encourage you to use this for most of your online meetings. You may decide, however, that Zoom is best suited for a specific meeting. For example, if you're hosting a virtual meeting or webinar with lots of external participants.

If you’re already using a paid Zoom account for some of your virtual meetings, you can now transfer your account to the centrally-managed University Zoom account.


Benefits of using the University Zoom account

  • Microsoft 365 integration means you can log in using your University account (formerly Raven).
  • Your scheduled Zoom calls will appear in your Outlook and Teams calendars.
  • You can hold hybrid Zoom meetings in the University’s Cisco Hybrid meeting rooms by using one of the pooled Conference Room Connector (CRC) licences.
  • Licencing costs could be reduced for departments and institutions.
  • You don’t have to administer your own Zoom subscription.


Who can use the University Zoom account?

If you are a member of staff from departments and institutions that already have a paid Zoom account, you can now transfer it to the University Zoom account. You will need an active CRSid to log in to the managed University Zoom account.

When your account is migrated, your pre-booked Zoom meeting IDs will remain valid, but your private meeting ID will change.

We will be inviting new users to join the University Zoom account after we have finished migrating existing Zoom account holders.



Contact for more information about pricing.


How to join the University’s Zoom account

If you already have a paid Zoom account, you can join the managed University’s Zoom account. Please email your Zoom account details and the UFS charge code to

Once you have a licence, you can access the service at


Get help and support

Please contact us at if you have any questions or if you need help.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

You can read previous editions of bITe-size.

Latest news

Delivering network connectivity for the Cambridge Half Marathon

9 March 2023

Richard Davies from the Granta Backbone Network (GBN) team and Craig Faux from the Networks team, worked together to help deliver network connectivity for the Cambridge Half Marathon that took place this past weekend. The University has been assisting the Council with delivering network connectivity for the Cambridge Half...

Changes to Google Workspace accounts from March

23 February 2023

15 February 2023 We are preparing to delete UIS managed Google Workspace accounts for users that have left the University to maintain system performance and security and reclaim file space ahead of Google introducing file space quotas. When a user leaves the University, their account is flagged as cancelled in Lookup and...

Wireless Service maintenance in March and April 2023

21 February 2023

We’ll be carrying out essential maintenance on the University Wireless Service in March and April 2023 to pave the way for its continued growth. Three phases of work in March and April 1. Tuesday 21 March, 8:00 to 9:00 You might experience interruptions to the UniOfCam-IoT service during the maintenance period. You might...