skip to content

IT Help and Support

University Information Services
 

Current members of the University and affiliated institutions are provided with a Raven account and password when they arrive. Non-members who perform University business can ask members to apply for a Raven account on their behalf in exceptional circumstances.

Raven is the University's central user authentication system for web-based resources. Some web resources are only available to people with a Raven account. Raven accounts are provided to staff and students of the University when they arrive.
 

How to apply for a Raven password

If you're not a member of the University, but perform University business for which you need a Raven account (for example, supervising students), you'll need to ask a member of the University to complete an online Raven application form on your behalf.

They'll need to provide:

  • your name
  • a contact email address
  • a mobile phone number
  • confirmation that you're performing University business for which you need a Raven password.

If the request is accepted, a member of our User Admin team will then contact you to arrange a video call, during which you'll be asked to confirm your identity by displaying a Government-issued form of identification (for example, a passport or driving licence). You will then be provided with your Raven login details.

 

See also:

Using Raven after you leave Cambridge

Leaving the University

Last updated: July 2022

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

University Wireless Service maintenance on Tuesday 13 December

8 December 2022

The University Wireless Service will be undergoing maintenance between 07:30 and 09:00 on Tuesday 13 December, while we apply an urgent security software patch. We’re not anticipating any disruption to the service during this maintenance period, but it should be considered to be at risk. If you have any queries, please...

Free AWS and RONIN cloud learning/support for researchers

7 December 2022

Following the launch of the UIS-managed AWS and AWS with RONIN services for researchers, we’re now able to provide more user support: AWS ‘Office Hours’ free AWS consultancy In collaboration with Amazon, UIS has started an "Office Hours" program. An AWS Solutions Architect will be available for an hour a week to answer...

University Wireless Service maintenance 7am to 8am on Saturday 3 December

2 December 2022

The University Wireless Service will be undergoing essential maintenance at 7am to 8am on Saturday 3 December while we apply a system software patch. This is an important update to the Wireless Service controllers to improve the service. There will be an interruption to service during this period. Users may be unable to...