skip to content

IT Help and Support

University Information Services
 

Current members of the University and affiliated institutions are provided with a Raven password when they arrive. Non-members who perform University business can ask members to apply for a Raven password on their behalf in exceptional circumstances.

Raven is the University's central user authentication system for web-based resources. Some web resources are only available to people with a Raven account. Raven accounts are provided to staff and students of the University when they arrive.
 

How to apply for a Raven password

If you're not a member of the University, but perform University business for which you need a Raven password (for example, supervising students), you'll need to ask a member of the University to complete an online Raven application form on your behalf.

They'll need to provide:

  • your name
  • a contact email address
  • a mobile phone number
  • confirmation that you're performing University business for which you need a Raven password.

If the request is accepted, a member of our User Admin team will then contact you to arrange a video call, during which you'll be asked to confirm your identity by displaying a Government-issued form of identification (for example, a passport or driving licence). You will then be provided with your Raven login details.

 

See also:

Using Raven after you leave Cambridge

Students leaving the University

Staff leaving the University
 

Last updated: September 2020

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...