skip to content

IT Help and Support

University Information Services
 

These instructions are intended for configuring the UIS VPN for macOS 10.15 and later

Older OS Versions

The VPN service is not supported on versions of macOS older than macOS Mojave (10.15). Please consider upgrading the operating system to a supported version. For more information please contact

Create a Network Access Token

  1. Visit the UIS Network Access Tokens site.
  2. Create a Network Access Token for using the VPN on your device, and keep the window/tab open in readiness for when you'll need to refer to the username and password.
 

Install and configure the VPN

  1. Download the VPN Configuration profile.
     
  2. Find the downloaded profile in your Downloads folder and double-click it to open it
     
  3. Open System Preferences and choose the Profiles pane
     
  4. Review the downloaded profile then click Install.
  5. Authenticate via TouchID or enter your password to install the profile.

6. Select View > Network from the menu bar in System Preferences
 

7. From your network list choose: Cambridge VPN.

​​​8. Fill in your Network Access Token username and password in the Account name and Password boxes. Tip: we recommend typing them in manually and not copying and pasting, because this can sometimes lead to extra spaces being added.
 

9. Click Apply to finish the installation.
 

10. Tick Show VPN status in menu bar
 

11. Quit System Preferences

 

Using the VPN connection

To start the VPN connection, either choose:

  • Connect University Information Services VPN from the VPN menu bar item
  • or Connect from the interface in the Networks System Preference.

When you have finished using the VPN, choose Disconnect from either of the locations listed above.
 

Removing the VPN

  1. Open System Preferences and choose Profiles.
  2. Select the University Information Services profile and click -
  3. Authenticate with an admin username and password when prompted.

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Your University GoogleDrive: 20GB quota limit from December 2022

19 January 2022

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2022, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Moodle offline for upgrade during 06:00–12:00 on Tuesday 11 January

10 January 2022

Moodle will be unavailable from 06:00 to 12:00 on Tuesday 11 January while we upgrade it to version 3.9. During the upgrade, you won’t be able to view or upload sessions on Panopto because access is managed via your Moodle login. Assessment Moodle, ICE Moodle and Clinical School Moodle users will be unaffected. An outline...

HEAT authentication method changing to Azure on 13 January

7 January 2022

We're changing the authentication method for the IT service management system, HEAT, to Microsoft Azure on Thursday 13 January 2022. What is changing? You should continue to use the same URL for accessing HEAT: https://uniofcam.saasiteu.com. However, the 'Sign in' screen you'll be directed to will look slightly different,...