skip to content

IT Help and Support

University Information Services

These instructions are intended for configuring the UIS VPN for macOS 10.13 and later

Older OS Versions

The VPN service is not supported on versions of macOS older than macOS Mojave (10.14). Please consider upgrading the operating system to a supported version. For more information please contact

Create a Network Access Token

  1. Visit the UIS Network Access Tokens site.
  2. Create a Network Access Token for using the VPN on your device, and keep the window/tab open in readiness for when you'll need to refer to the username and password.

Install and configure the VPN

  1. Download the VPN Configuration profile.
  2. You should be prompted to open the downloaded file, if not then simply double click it.
  3. Click Install.
    install profile prompt
  4. When prompted, type in the username and password of an admin account on your Mac.
    user authentication prompt
  5. Click Show All in the toolbar and then choose Network.
  6. From the interfaces list select the Cambridge VPN entry.
  7. Fill in your Network Access Token username and password in the Account name and Password fields. Tip: we recommend typing them in manually and not copying and pasting, because this can sometimes lead to extra spaces being added.
  8. Tick Show VPN status in menu bar, then click Apply to finish the installation.
    account details prompt
  9. Quit System Preferences.

Using the VPN connection

To start the VPN connection, either choose:

  • Connect University Information Services VPN from the VPN menu bar item
  • or Connect from the interface in the Networks System Preference.

When you have finished using the VPN, choose Disconnect from either of the locations listed above.

Removing the VPN

  1. Open System Preferences and choose Profiles.
  2. Select the University Information Services profile and click -
  3. Authenticate with an admin username and password when prompted.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Changes to the way you log in to Qualtrics from 28 June

18 June 2021

In order to improve security, the way you log in to your Qualtrics account is changing on 28 June . When you log in, use your username with the format , and your Raven password. If your current Qualtrics username is not in the format , please let us know and we can guide you through the...

University Wireless Service essential maintenance schedule June–July 2021

18 June 2021

The University Wireless Service will be undergoing essential maintenance during June and July. Tuesday 29 June The Wireless Service RADIUS servers will migrate to new servers between 08:00 and 09:00. The change should be seamless, but services supplied by University Wireless, and institutional-proxied connections should be...

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old, unsupported media files from the University’s Streaming Media Service (SMS) because the system is approaching its maximum storage capacity. The original high-quality ‘master’ copies will be retained. Deleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.