skip to content

IT Help and Support

University Information Services
 

Frequently asked questions for webmasters using the Streaming Media Service (SMS)

Registered users get access to the Streaming Media Service wiki (https://wiki.csx.cam.ac.uk/sms/Main_Page), which is a source of more information.

How much does using the Streaming Media Service cost?

At present the Streaming Media Service does not charge for bandwidth or storage. It's a free service.

UIS reserves the right to charge one day, but there will be no back dated bills for using the service.

Who has access to media items on the SMS?

Access to media items on the Streaming Media Service may be either unrestricted or by Raven authentication. The owner of the files is able to choose, and can change the access if they wish.

You don't seem to offer the final file format that I want?

We believe we offer a small but useful set of transcoded files that should allow the majority of users to use your media. If you have suggestions for additional file formats, please make some suggestions via the wiki (https://wiki.csx.cam.ac.uk/sms/Suggestions)

Which combinations of web browsers and media players are likely to work?

Most combinations of recent browsers and media players are likely to work.

There is a long pause before media clip playback starts, why?

Some delay before playback commences is inevitable as the Streaming Media Service initializes streaming of the clip to your media player. However, if you experience long delays it could be that a firewall between you and the Streaming Media Service servers is causing problems, if you suspect that this is the case, please contact your local computing support team. If you are the local computing support team, email .

The answer to my question isn't here, who should I contact?

Email 

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

macOS Ventura release

30 September 2022

Apple will soon be releasing macOS Ventura. Following its release, they will drop support for macOS Catalina (10.15). All users running macOS Catalina are encouraged to upgrade to one of the following supported operating systems: macOS Ventura (when released) macOS 12 Monterey (compatible computers: https://support.apple...

Change to display names in Lookup from 06 October 

30 September 2022

What is happening From 06 October, UIS will be updating the Display name records in Lookup to use people’s Preferred first name initials. This supports a user-friendly move toward using everyone’s preferred names, rather than their Registered name. If you have personally set your own Display name in Lookup, you will not be...

Streaming Media Service: transcoding temporarily suspended

26 September 2022

We have temporarily suspended the transcoding of media uploaded to the Streaming Media Service (SMS) while we undertake some remedial work. Please do not try to upload new media to the SMS at this time. Transcoding of media already uploaded to the SMS will continue once the work is complete. This work does not affect...