skip to primary navigationskip to content
 

Streaming Media Service FAQs

Frequently asked questions for webmasters using the Streaming Media Service (SMS)

Registered users get access to the Streaming Media Service wiki (https://wiki.csx.cam.ac.uk/sms/Main_Page), which is a source of more information.

How much does using the Streaming Media Service cost?

At present the Streaming Media Service does not charge for bandwidth or storage. It's a free service.

UIS reserves the right to charge one day, but there will be no back dated bills for using the service.

Who has access to media items on the SMS?

Access to media items on the Streaming Media Service may be either unrestricted or by Raven authentication. The owner of the files is able to choose, and can change the access if they wish.

You don't seem to offer the final file format that I want?

We believe we offer a small but useful set of transcoded files that should allow the majority of users to use your media. If you have suggestions for additional file formats, please make some suggestions via the wiki (https://wiki.csx.cam.ac.uk/sms/Suggestions)

Which combinations of web browsers and media players are likely to work?

Most combinations of recent browsers and media players are likely to work.

There is a long pause before media clip playback starts, why?

Some delay before playback commences is inevitable as the Streaming Media Service initializes streaming of the clip to your media player. However, if you experience long delays it could be that a firewall between you and the Streaming Media Service servers is causing problems, if you suspect that this is the case, please contact your local computing support team. If you are the local computing support team, email .

The answer to my question isn't here, who should I contact?

Email 

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin


A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >  |  Back issues

RSS Feed Latest news

Delays in email delivery between PPSW and Exchange Online tenancies

Jan 22, 2020

Several institutions reported to us that messages to their Exchange Online tenancies were being blocked following routine maintenance to the central email switch (PPSW) on Monday 20 January. We believe we've discovered the cause and implemented a workaround that has cleared the backlog and will prevent this from happening again.

Phone system maintenance on Saturday 1 February

Jan 16, 2020

We're planning to update the University phone system on Saturday 1 February. Desk phones may reboot several times during this process, but there should be no effect on calls.

View all news