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IT Help and Support

University Information Services

Studying at Cambridge

 

Support and IT training

Help and support is available form general and specialised service desks, and also in the form of consultancy from specialist staff. Training may be via bookable taught courses or self-service courses. Support for Institutions is via relationship managers, may be bought-in from the UIS or may be available online.

Service desks

There is a main, general service desk for staff and students, located at the Roger Needham Building (West Cambridge site), which is open for walk-in visits. There are specialist service desks that staff and students will be referred to these if their query to the main service desk warrants it, or they can contact the specialist service desk direct.

IT training

Support for Institutions

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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RSS Feed Latest news

Be on the alert for phishing and malware emails

Aug 10, 2020

University email accounts are currently receiving a high number of convincing phishing emails that contain attached files – typically Word documents – or a link to a website prompting the viewer to download a file. If opened, these files lead to a malware infection.

Maximum 1-year validity for TLS/SSL certificates from 1 September

Aug 04, 2020

All Certificate Authorities are required to stop issuing 2-year TLS/SSL certificates from 1 September 2020.

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