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IT Help and Support

University Information Services

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Support and IT training

Help and support is available form general and specialised service desks, and also in the form of consultancy from specialist staff. Training may be via bookable taught courses or self-service courses. Support for Institutions is via relationship managers, may be bought-in from the UIS or may be available online.

Service desks

There is a main, general service desk for staff and students, located at the Roger Needham Building (West Cambridge site), which is open for walk-in visits. There are specialist service desks that staff and students will be referred to these if their query to the main service desk warrants it, or they can contact the specialist service desk direct.

IT training

Support for Institutions

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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RSS Feed Latest news

Delays in email delivery between PPSW and Exchange Online tenancies

Jan 22, 2020

Several institutions reported to us that messages to their Exchange Online tenancies were being blocked following routine maintenance to the central email switch (PPSW) on Monday 20 January. We believe we've discovered the cause and implemented a workaround that has cleared the backlog and will prevent this from happening again.

Phone system maintenance on Saturday 1 February

Jan 16, 2020

We're planning to update the University phone system on Saturday 1 February. Desk phones may reboot several times during this process, but there should be no effect on calls.

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