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IT Help and Support

University Information Services

Studying at Cambridge

 

Support and IT training

Help and support is available form general and specialised service desks, and also in the form of consultancy from specialist staff. Training may be via bookable taught courses or self-service courses. Support for Institutions is via relationship managers, may be bought-in from the UIS or may be available online.

Service desks

There is a main, general service desk for staff and students, located at the Roger Needham Building (West Cambridge site), which is open for walk-in visits. There are specialist service desks that staff and students will be referred to these if their query to the main service desk warrants it, or they can contact the specialist service desk direct.

IT training

Support for Institutions

UIS Service Status

Phone padded  Service status line: (01223) 463085
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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RSS Feed Latest news

Urgent maintenance to increase VPN capacity 07:00-08:00 Thu 26 March

Mar 25, 2020

We are performing urgent maintenance to the remote access system between 07:00 and 08:00 tomorrow morning (Thursday 26 March) in order to increase its capacity.

Beware phishing scams: criminals are exploiting the COVID-19 crisis

Mar 23, 2020

The National Cyber Security Centre (NCSC) is urging people to stay vigilant and follow online safety advice as criminals are exploiting the COVID-19 crisis online.

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