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IT Help and Support

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Various elements of the Raven service use 'Browser Cookies'. Because of privacy concerns, browsers allow you to restrict which cookies you accept. In order to use some Raven facilities and to access most Raven-protected sites your browser must accept the cookies that are used and many Raven-protected sites check that this is happening.

If you are seeing this message then this check is failing. This can be for one of a number of reasons:

  • Your browser may really be rejecting the cookie, in which case you will need to adjust the configuration of your browser before you will be able to access this site (see below for how to do this in common browsers).
  • You may have bookmarked the Raven login page on a previous visit to the site and then used this bookmark in an attempt to log in again. This confuses the cookie test and causes it to incorrectly report that cookies are not being accepted. If you want a bookmark for a Raven-protected site, bookmark the page you get to immediatly after authenticating.
  • Sometimes, clicking on an embedded URL of a Raven-protected resource in a Microsoft Office (Word, Excel, etc.) document can cause this message. This is because of confusion within Microsoft Windows about which application (Office or a Web Browser) will complete the Raven authentication. To work around the problem, cut-and-paste the URL directly into a web browser.

Cookie acceptance controls in common browsers can be found at http://www.wikihow.com/Enable-Cookies-in-Your-Internet-Web-Browser

Other browsers will probably have similar controls – refer to your browser's help entries for 'Cookie'.

UIS Service Desk

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Latest news

Change to Raven login screen from Tuesday 14 February

26 January 2023

New login screen for current University members The login screen for Raven-protected websites and applications will change from Tuesday 14 February for current members of the University. It will become the same screen most of you are already familiar with from logging in to your University Microsoft account to access, for...

Changes to Microsoft Stream video sharing from Tues 07 Feb

26 January 2023

26 January 2023 What’s happening UIS is disabling uploads to Microsoft Stream (Classic), the old version of the video sharing app, on Tuesday 07 February. The new version is called Stream (on SharePoint). Teams meeting recordings are already being automatically saved to Stream (on SharePoint). More information: Stream (on...

Institutional File Storage (IFS) service release new features to Self-Service Gateway

18 January 2023

18 January 2023 Several new features are now live on the Self-Service Gateway run by the Institutional File Storage (IFS) service. IFS is a service for institutions to store and share everyday documents with colleagues. IFS Data Owners and Data Managers can use the Self-Service Gateway  portal to buy and administer storage...