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IT Help and Support

University Information Services
 

Various elements of the Raven service use 'Browser Cookies'. Because of privacy concerns, browsers allow you to restrict which cookies you accept. In order to use some Raven facilities and to access most Raven-protected sites your browser must accept the cookies that are used and many Raven-protected sites check that this is happening.

If you are seeing this message then this check is failing. This can be for one of a number of reasons:

  • Your browser may really be rejecting the cookie, in which case you will need to adjust the configuration of your browser before you will be able to access this site (see below for how to do this in common browsers).
  • You may have bookmarked the Raven login page on a previous visit to the site and then used this bookmark in an attempt to log in again. This confuses the cookie test and causes it to incorrectly report that cookies are not being accepted. If you want a bookmark for a Raven-protected site, bookmark the page you get to immediatly after authenticating.
  • Sometimes, clicking on an embedded URL of a Raven-protected resource in a Microsoft Office (Word, Excel, etc.) document can cause this message. This is because of confusion within Microsoft Windows about which application (Office or a Web Browser) will complete the Raven authentication. To work around the problem, cut-and-paste the URL directly into a web browser.

Cookie acceptance controls in common browsers can be found at http://www.wikihow.com/Enable-Cookies-in-Your-Internet-Web-Browser

Other browsers will probably have similar controls – refer to your browser's help entries for 'Cookie'.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

DS-Print: Common Balance temporarily enabled with £20 overdraft

3 October 2022

On 28 September, we withdrew eCredit for DS-Print whilst we investigated reports of users being unable to access the eCredit web portal to purchase Common Balance print credit. As a temporary measure, while a fix is implemented for eCredit in order to resolve these issues, we have enabled all users with a £20 overdraft on...

macOS Ventura release

30 September 2022

Apple will soon be releasing macOS Ventura. Following its release, they will drop support for macOS Catalina (10.15). All users running macOS Catalina are encouraged to upgrade to one of the following supported operating systems: macOS Ventura (when released) macOS 12 Monterey (compatible computers: https://support.apple...

Change to display names in Lookup from 06 October 

30 September 2022

What is happening From 06 October, UIS will be updating the Display name records in Lookup to use people’s Preferred first name initials. This supports a user-friendly move toward using everyone’s preferred names, rather than their Registered name. If you have personally set your own Display name in Lookup, you will not be...