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Service Desk Offensive Materials Policy

This policy relates to data held on Service Desk customers' UIS accounts or computing equipment including personal computer equipment.

Service Desk staff may not deal with customers' IT problems in cases where there is evidence of pornographic, obscene or otherwise offensive material.

This policy is in accordance with the following Information Services Committee rules and guidelines Use and Misuse of Computing Facilities.

  • Under the heading "Connection of individual users' machines", the fourth paragraph states that machines connected to the CUDN must not contain material such as pornography.
  • Under the heading "Misuse...", the CUDN may not be used for the creation or transmission of "any offensive, obscene.." materials.

Customers with such material will be refused help until they remove such material. Their details will also be recorded and passed onto the UIS Computer Emergency Response Team who may wish to take further action against that individual.

Cases involving child pornography will be immediately referred to the police by the Computer Emergency Response Team.

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