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IT Help and Support

University Information Services
 

Microsoft is updating the multi-factor authentication (MFA) process when using the Microsoft Authenticator app. From 27 February 2023, you'll be asked to enter a number displayed on the login screen, rather than just selecting 'Approve'. 

 

The current process

The new process from 27 February

Step 1

You'll be asked to open the Microsoft Authenticator app and approve the request to sign in:

Step 1

You'll be asked to open the Microsoft Authenticator app and enter the number shown, for example:

Step 2

When you open the app, you select 'Approve' to approve the sign-in:

Step 2

When you open the app, enter the number displayed in the sign-in window:

 

If you have any queries or difficulty logging in, please contact the UIS Service Desk.

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