IT Help and Support
The problem affecting users topping up their Common Balance for DS-Print using eCredit has been fixed by our external payment provider.
Affected users should now be able to add credit to their account and no longer receive an error message after submitting their credit/debit card details.
UIS VPN and Managed VPN service certificate update
16 July 2024
The UIS VPN and Managed VPN service will standardise on automated SSL certificate replacements starting on 4 August. Some Linux users may need to take action.
Shared network drives: planned maintenance on Friday 26 and Saturday 27 July
16 July 2024
Shared network drives will be unavailable on Saturday 27 July 2024 between 09:00 and 17:00.
Annual archiving and deletion of Panopto content
28 June 2024
The annual archive of Panopto lecture capture content has been scheduled for 3 September. Live content created on or before 31 August 2024 will be moved into the Panopto archive. Last year’s archive, containing content created on or before 31 August 2023, will be permanently deleted on 31 August 2024.
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