News

Old URL for Network Access Tokens service to be withdrawn on 1 August 2022

We changed the URL of the UIS Network Access Tokens service from https://tokens.csx.cam.ac.uk to https://tokens.uis.cam.ac.uk in March 2020, when the service was upgraded to include features such as institutional tokens. A redirect has been in place since then, but we are retiring this on 1 August 2022 as part of our...

DNS and DHCP build system maintenance on 14 June

The UIS DNS and DHCP services will not be receiving updates on Tuesday 14 June between 1pm and 5pm. The services themselves will continue to function normally, but it will not be possible to make changes to the configuration during this time. This is to allow our Network Systems team to carry out essential maintenance work...

We want your feedback: new satisfaction surveys launched

We’re introducing quick surveys to get feedback on how we’re dealing with user enquiries. If you raise a ticket via the UIS Service Desk, you may receive a link to a survey via email when the ticket is resolved. The email will look like this: uis_service_desk_survey_email_example.png How to recognise the email: the subject...

UIS closed for the bank holidays on Thursday 2 and Friday 3 June

UIS and our Service Desk will be closed for the Spring bank holiday on Thursday 2 June and the Platinum Jubilee bank holiday on Friday 3 June. Our usual service hours will apply from Monday to Wednesday. We hope you enjoy the long weekend.

Wireless Service maintenance schedule for July 2022

We will be carrying out essential maintenance to the University Wireless Service on the following dates in July. Monday, 11 July – 08:00–09:00 – Service liable to interruption. We will be applying a software update to fix numerous bugs. Thursday, 14 July – 08:00–18:00 – Service liable to interruption. We will be removing...

SMS transcoding has resumed

Friday 20 May: Transcoding of uploads to the Streaming Media Service (SMS) has resumed. Current situation Our initial focus was to attempt to accelerate preparations to launch Yuja, the replacement SMS platform. We have been working closely with YuJa to prepare the new platform for Cambridge, however, it is now apparent...

New email address policy: an update from the Chair of the Information Services Committee

This update from Professor Andy Neely was sent directly to Cambridge staff by email on Thursday 5 May 2022. Dear all, As Chair of the University’s Information Services Committee, I wrote to you in December 2021 with news about a new University policy on the allocation and management of email addresses. This relates to all...

We’re thinking creatively as part of Learning at Work Week – are you?

Join us and start thinking creatively to enhance your work and problem-solving skills as part of the national campaign, Learning at Work Week from 16 to 20 May.

Wireless access point rental charge increases for 1 August 2022

We’ve published details of the University Wireless Service’s access point rental charge increases, which will come into effect on 1 August 2022. We hope this helps institutions that rent access points from us to adjust their budget projections accordingly. Worldwide silicon chip shortages and growth in logistical costs...

Old URL for Network Access Tokens service to be withdrawn on 1 August 2022

DNS and DHCP build system maintenance on 14 June

We want your feedback: new satisfaction surveys launched

UIS closed for the bank holidays on Thursday 2 and Friday 3 June

Wireless Service maintenance schedule for July 2022

SMS transcoding has resumed

New email address policy: an update from the Chair of the Information Services Committee

We’re thinking creatively as part of Learning at Work Week – are you?

Wireless access point rental charge increases for 1 August 2022

Contact us

UIS facilities

Resources

UIS websites

Study at Cambridge

About the University

Research at Cambridge