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IT Help and Support

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The Managed Cluster Service (MCS) provides shared PCs and Macs in most Colleges and Departments. They provide secure access to a wide range of software and facilities.

handdrawn desktopClusters of shared Windows, macOS and Linux computers are available in various locations around the University. You can log in to any of these Managed Cluster Service (MCS) workstations to access your personal desktop, your DS-Filestore and a wealth of software titles. Log in with your CRSid and UIS Password.
 

Logging in

Log in using your CRSid and UIS Password. You can change your password and also reset forgotten passwords online.

If you'd like to use Linux, you may have to Restart the PC and select Linux from the operating system menu during start-up. You can also log in to the MCS Linux service remotely.

Fast access to popular services without logging in

You can access several popular services quickly without logging in by typing a word into the login screen and leaving the password field blank:

  • The University Library Catalogue: Type newton.
  • Email: Type owa for Outlook Web Access (if you have a Microsoft Exchange Online account) or hermes (if you have a Hermes account).
  • UIS Password Management: Type signup.
     

Accessing software

  • Windows: The easiest way to find software is to use the search box in the taskbar.
  • macOS: Commonly used applications are found in the Dock at the foot of the screen. Further applications can be found in the Applications folder on the desktop.
  • Linux: Move your mouse pointer to the far top-left corner of the screen to reveal the Launcher on the left-hand side of the screen. This displays commonly used applications. Further applications can be found by selecting Show Applications at the bottom of the Launcher.

You can see a full list of the software available on the MCS for each platform:

Linux   Mac OS X   Windows
Linux   macOS   Windows

 

Printing and scanning

handdrawn printerMCS computers are connected to DS-Print, the University's networked printing service. In Windows and macOS, the local printer will be selected by default, but you can also print to other DS-Print-enabled printers at Cambridge. Once you've submitted a print job to your queue, you can then release it at a printer most convenient to you.
 

Storage

Your MCS account has a default file store of 3.5GB called DS-Filestore. It will appear as the 'U:' drive in macOS and Windows. You can also access your filestore from your own computer while you're connected to the University Data Network, or remotely using SFTP or MCS Linux.

The filespace is centrally backed-up and is designed to recover from major system failures, but it's not always possible to recover files deleted in error.
 

Checking your quota

You can check how much of your quota you've used:

  • Windows: Click on the Usage app icon in the taskbar.
  • macOS: Select Applications > Utilities > MCS Account Management.
  • Linux: Run the quota command from the command-line interface.

The only way to check your quota usage remotely is to log in to MCS Linux.

You'll get a warning message in macOS and Windows when you're close to exceeding your quota. You can free up space by deleting old files or moving them to an alternative storage service. You can apply for an increase if you think you have a genuine need for more space.
 

Logging out

Please remember to log out when you've finished. If you don't, someone else might read, alter or delete your files, or send emails from your account. If you leave a Windows or macOS MCS computer for 35 minutes, a message will appear on screen warning you that you'll be automatically logged out. If you don't cancel this message, you'll be logged out after 5 minutes.
 

Further help

If you're having problems using the MCS, or have any other IT-related queries, please contact the UIS Service Desk.

 

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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