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IT Help and Support

University Information Services
 

UIS has decided to withdraw the DS-Remote service due to low levels of usage.

The service will remain active and maintained until Friday 2 August 2019, but no further credit may be added. After this date, the service will no longer be available. Applications can still be accessed by using a Managed Cluster Workstation.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
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Latest news

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old , unsupported media file s from the University’s Streaming Media Service (SMS ) because the system is approaching its max i m um stor a ge capacity . The o riginal high -quality ‘master’ copies will be retained. D eleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.

Panopto planned maintenance: Saturday 26 June 2021

15 June 2021

Panopto will be undergoing an upgrade from 22:00 on Saturday 26 June until approximately 02:00 on Sunday 27 June and will be unavailable. During this downtime, you won’t be able to access recordings and any attempt to upload content will result in a "Server unable to connect" message. You may also notice an impact on...

Change to IP addresses associated with Raven from 16 June 2021

2 June 2021

The IP addresses associated with raven.cam.ac.uk will be changing on or soon after Wednesday 16 June. This change should be invisible to and have no impact on users, but IT staff who maintain firewall rules that use IP-based filtering to allow access to Raven will need to update their configuration. In addition to the...

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