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University Information Services
 

We’re introducing quick surveys to get feedback on how we’re dealing with user enquiries.

If you raise a ticket via the UIS Service Desk, you may receive a link to a survey via email when the ticket is resolved. The email will look like this:
 

 

How to recognise the email:

  • the subject line will contain the service desk ticket number
  • it will be sent from the usual email address of the team who resolved your ticket
  • the body text will contain the subject line of your ticket.

When you click the link, the survey will open in a browser window. It will look like this:
 

 

The survey will ask three questions:

  • How satisfied are you with how we dealt with your query?
  • Did we manage your expectations throughout the process?
  • Please provide any further comments you’d like to share.

It will look like this:

 

The first two are multiple choice and the third is an optional opportunity to provide additional feedback or details.

Please take a moment to provide your feedback. We’re keen to hear about your experiences, recognise our team members and learn how we can improve.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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