skip to content

IT Help and Support

University Information Services
 

We’ve published details of the University Wireless Service’s access point rental charge increases, which will come into effect on 1 August 2022. We hope this helps institutions that rent access points from us to adjust their budget projections accordingly.

Worldwide silicon chip shortages and growth in logistical costs drove our network equipment manufacturer, Aruba Networks, to increase the price of its products earlier this year. We will defer passing on these additional costs until the next University financial year begins.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

University Wireless Service maintenance on Tuesday 13 December

8 December 2022

The University Wireless Service will be undergoing maintenance between 07:30 and 09:00 on Tuesday 13 December, while we apply an urgent security software patch. We’re not anticipating any disruption to the service during this maintenance period, but it should be considered to be at risk. If you have any queries, please...

Free AWS and RONIN cloud learning/support for researchers

7 December 2022

Following the launch of the UIS-managed AWS and AWS with RONIN services for researchers, we’re now able to provide more user support: AWS ‘Office Hours’ free AWS consultancy In collaboration with Amazon, UIS has started an "Office Hours" program. An AWS Solutions Architect will be available for an hour a week to answer...

University Wireless Service maintenance 7am to 8am on Saturday 3 December

2 December 2022

The University Wireless Service will be undergoing essential maintenance at 7am to 8am on Saturday 3 December while we apply a system software patch. This is an important update to the Wireless Service controllers to improve the service. There will be an interruption to service during this period. Users may be unable to...