News

Moodle upgrade on Tuesday 5 July

We will upgrade Moodle, the University’s virtual learning environment, to version 3.11 on Tuesday 5 July 2022. The service will be unavailable for a period during the upgrade (exact times to follow), and there will be some minor changes to the system afterwards. The upgrade will introduce improvements and new features, as...

Old URL for Network Access Tokens service to be withdrawn on 1 August 2022

We changed the URL of the UIS Network Access Tokens service from https://tokens.csx.cam.ac.uk to https://tokens.uis.cam.ac.uk in March 2020, when the service was upgraded to include features such as institutional tokens. A redirect has been in place since then, but we are retiring this on 1 August 2022 as part of our...

DNS and DHCP build system maintenance on 14 June

The UIS DNS and DHCP services will not be receiving updates on Tuesday 14 June between 1pm and 5pm. The services themselves will continue to function normally, but it will not be possible to make changes to the configuration during this time. This is to allow our Network Systems team to carry out essential maintenance work...

We want your feedback: new satisfaction surveys launched

We’re introducing quick surveys to get feedback on how we’re dealing with user enquiries. If you raise a ticket via the UIS Service Desk, you may receive a link to a survey via email when the ticket is resolved. The email will look like this: uis_service_desk_survey_email_example.png How to recognise the email: the subject...

UIS closed for the bank holidays on Thursday 2 and Friday 3 June

UIS and our Service Desk will be closed for the Spring bank holiday on Thursday 2 June and the Platinum Jubilee bank holiday on Friday 3 June. Our usual service hours will apply from Monday to Wednesday. We hope you enjoy the long weekend.

Wireless Service maintenance schedule for July 2022

We will be carrying out essential maintenance to the University Wireless Service on the following dates in July. Monday, 11 July – 08:00–09:00 – Service liable to interruption. We will be applying a software update to fix numerous bugs. Thursday, 14 July – 08:00–18:00 – Service liable to interruption. We will be removing...

SMS transcoding has resumed

Friday 20 May: Transcoding of uploads to the Streaming Media Service (SMS) has resumed. Current situation Our initial focus was to attempt to accelerate preparations to launch Yuja, the replacement SMS platform. We have been working closely with YuJa to prepare the new platform for Cambridge, however, it is now apparent...

New email address policy: an update from the Chair of the Information Services Committee

This update from Professor Andy Neely was sent directly to Cambridge staff by email on Thursday 5 May 2022. Dear all, As Chair of the University’s Information Services Committee, I wrote to you in December 2021 with news about a new University policy on the allocation and management of email addresses. This relates to all...

Latest news

Upgrades to analogue telephone lines

3 May 2024

BT is switching off the UK’s old public switched telephone network (PSTN) and Integrated Services Digital Network (ISDN) services in 2025. The University’s telephone service will not be affected by this change because it is an IP-based digital service. However, the University currently uses analogue lines for some other...

Interim senior leadership arrangements for UIS

10 April 2024

Professor Ian Leslie, the Director of University Information Services (UIS), retires in May. Our Chief Operating Officer (COO), Chris Russell, will act as UIS’s Interim Director until the appointment of a permanent replacement. Four members of UIS’s Senior Leadership Team have volunteered to share the responsibilities of...

Change to Turnitin technical support

28 March 2024

UIS now supports the technical aspects of the University's Turnitin text matching software licence. The Education Quality and Policy Office (EQPO) is responsible for any policy guidelines relating to academic integrity. Turnitin is widely used in UK universities. It text matches submitted work against a large database of...

View all news

Moodle upgrade on Tuesday 5 July

Old URL for Network Access Tokens service to be withdrawn on 1 August 2022

DNS and DHCP build system maintenance on 14 June

We want your feedback: new satisfaction surveys launched

UIS closed for the bank holidays on Thursday 2 and Friday 3 June

Wireless Service maintenance schedule for July 2022

SMS transcoding has resumed

New email address policy: an update from the Chair of the Information Services Committee

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