We’re introducing quick surveys to get feedback on how we’re dealing with user enquiries.
If you raise a ticket via the UIS Service Desk, you may receive a link to a survey via email when the ticket is resolved. The email will look like this:
How to recognise the email:
- the subject line will contain the service desk ticket number
- it will be sent from the usual email address of the team who resolved your ticket
- the body text will contain the subject line of your ticket.
When you click the link, the survey will open in a browser window. It will look like this:
The survey will ask three questions:
- How satisfied are you with how we dealt with your query?
- Did we manage your expectations throughout the process?
- Please provide any further comments you’d like to share.
It will look like this:
The first two are multiple choice and the third is an optional opportunity to provide additional feedback or details.
Please take a moment to provide your feedback. We’re keen to hear about your experiences, recognise our team members and learn how we can improve.