10:15am, Friday 02 September:
New students
The licensing issue that prevented you from getting access to your University Microsoft account, including your Cambridge email, has now been resolved. You should be able to access your accounts now.
If you are still unable to do so, the cause is likely to be unrelated to yesterday’s issue. Please email the UIS Service Desk for individual support at: servicedesk@uis.cam.ac.uk.
New staff
We expect to have licences in place for new staff early next week.
If you are unable to access your University Microsoft account and Exchange Online email, please email the UIS Service Desk at servicedesk@uis.cam.ac.uk to confirm that you are affected.
We will provide another update next week.
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5pm, Thursday 01 September:
We're working to resolve a licensing issue that's preventing some new undergraduate students and new staff from accessing their University Microsoft accounts – including their University email account, which is hosted on Microsoft's Exchange Online.
We hope this will be resolved in 48 hours. We'll update this page as soon as we have news.
First published: 5pm, Thursday 1 September