skip to content

IT Help and Support

University Information Services

On 3 October we promised to update you on the eCredit service outage. We’re pleased to announce that the eCredit service has now been restored and is once again available for purchasing Common Balance credit. 

While a fix was being implemented, we enabled all users with a temporary £20 overdraft on their Common Balance. Now that the service has been restored this overdraft facility will be withdrawn on Monday, 17 October. Users who remain in overdraft at this point will have to pay this back before they will be able to print and photocopy again. Users are now able to pay back the overdraft in the same way they would purchase Common Balance credit.

If you have any queries, please contact 

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Change to Raven login screen from Tuesday 14 February

26 January 2023

New login screen for current University members The login screen for Raven-protected websites and applications will change from Tuesday 14 February for current members of the University. It will become the same screen most of you are already familiar with from logging in to your University Microsoft account to access, for...

Changes to Microsoft Stream video sharing from Tues 07 Feb

26 January 2023

26 January 2023 What’s happening UIS is disabling uploads to Microsoft Stream (Classic), the old version of the video sharing app, on Tuesday 07 February. The new version is called Stream (on SharePoint). Teams meeting recordings are already being automatically saved to Stream (on SharePoint). More information: Stream (on...

Institutional File Storage (IFS) service release new features to Self-Service Gateway

18 January 2023

18 January 2023 Several new features are now live on the Self-Service Gateway run by the Institutional File Storage (IFS) service. IFS is a service for institutions to store and share everyday documents with colleagues. IFS Data Owners and Data Managers can use the Self-Service Gateway  portal to buy and administer storage...