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IT Help and Support

University Information Services
 

We, the University of Cambridge, use your personal data to deliver IT facilities and services to you. This includes, as applicable:

  • the provision and operation of user IDs, email accounts, the University Card and telephones
  • your inclusion in internal directories
  • the use of authentication (sign-in) systems to deliver various teaching, research and administrative services and websites, whether run by the University or third parties
  • assessments of the usage and effectiveness of our IT facilities and services
  • supporting, monitoring and ensuring the quality and security of the networks, systems and services we operate (including where appropriate to monitor your use of those facilities in accordance with University policies, for example on the acceptable use of IT), and for training purposes.

Further information

You can find further information on our use of your personal data on the following pages, depending on your role in, or relationship with, the University:

Information about data gathered when visiting our websites is available on the privacy policy on our main website.

Our Information Compliance website also provides further information about data protection.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Changes to the way you log in to Qualtrics from 28 June

18 June 2021

In order to improve security, the way you log in to your Qualtrics account is changing on 28 June . When you log in, use your username with the format crsid@cam.ac.uk , and your Raven password. If your current Qualtrics username is not in the format crsid@cam.ac.uk , please let us know and we can guide you through the...

University Wireless Service essential maintenance schedule June–July 2021

18 June 2021

The University Wireless Service will be undergoing essential maintenance during June and July. Tuesday 29 June The Wireless Service RADIUS servers will migrate to new servers between 08:00 and 09:00. The change should be seamless, but services supplied by University Wireless, and institutional-proxied connections should be...

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old, unsupported media files from the University’s Streaming Media Service (SMS) because the system is approaching its maximum storage capacity. The original high-quality ‘master’ copies will be retained. Deleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.