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IT Help and Support

University Information Services
 

We, the University of Cambridge, use your personal data to deliver IT facilities and services to you. This includes, as applicable:

  • the provision and operation of user IDs, email accounts, the University Card and telephones
  • your inclusion in internal directories
  • the use of authentication (sign-in) systems to deliver various teaching, research and administrative services and websites, whether run by the University or third parties
  • assessments of the usage and effectiveness of our IT facilities and services
  • supporting, monitoring and ensuring the quality and security of the networks, systems and services we operate (including where appropriate to monitor your use of those facilities in accordance with University policies, for example on the acceptable use of IT), and for training purposes.

Further information

You can find further information on our use of your personal data on the following pages, depending on your role in, or relationship with, the University:

Information about data gathered when visiting our websites is available on the privacy policy on our main website.

Our Information Compliance website also provides further information about data protection.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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You can read previous editions of bITe-size.

Latest news

Delivering network connectivity for the Cambridge Half Marathon

9 March 2023

Richard Davies from the Granta Backbone Network (GBN) team and Craig Faux from the Networks team, worked together to help deliver network connectivity for the Cambridge Half Marathon that took place this past weekend. The University has been assisting the Council with delivering network connectivity for the Cambridge Half...

Changes to Google Workspace accounts from March

23 February 2023

15 February 2023 We are preparing to delete UIS managed Google Workspace accounts for users that have left the University to maintain system performance and security and reclaim file space ahead of Google introducing file space quotas. When a user leaves the University, their account is flagged as cancelled in Lookup and...

Wireless Service maintenance in March and April 2023

21 February 2023

We’ll be carrying out essential maintenance on the University Wireless Service in March and April 2023 to pave the way for its continued growth. Three phases of work in March and April 1. Tuesday 21 March, 8:00 to 9:00 You might experience interruptions to the UniOfCam-IoT service during the maintenance period. You might...