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IT Help and Support

University Information Services
 

We, the University of Cambridge, use your personal data to deliver IT facilities and services to you. This includes, as applicable:

  • the provision and operation of user IDs, email accounts, the University Card and telephones
  • your inclusion in internal directories
  • the use of authentication (sign-in) systems to deliver various teaching, research and administrative services and websites, whether run by the University or third parties
  • assessments of the usage and effectiveness of our IT facilities and services
  • supporting, monitoring and ensuring the quality and security of the networks, systems and services we operate (including where appropriate to monitor your use of those facilities in accordance with University policies, for example on the acceptable use of IT), and for training purposes.

Further information

You can find further information on our use of your personal data on the following pages, depending on your role in, or relationship with, the University:

Information about data gathered when visiting our websites is available on the privacy policy on our main website.

Our Information Compliance website also provides further information about data protection.

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Your University GoogleDrive: 20GB quota limit from December 2022

19 January 2022

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2022, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Moodle offline for upgrade during 06:00–12:00 on Tuesday 11 January

10 January 2022

Moodle will be unavailable from 06:00 to 12:00 on Tuesday 11 January while we upgrade it to version 3.9. During the upgrade, you won’t be able to view or upload sessions on Panopto because access is managed via your Moodle login. Assessment Moodle, ICE Moodle and Clinical School Moodle users will be unaffected. An outline...

HEAT authentication method changing to Azure on 13 January

7 January 2022

We're changing the authentication method for the IT service management system, HEAT, to Microsoft Azure on Thursday 13 January 2022. What is changing? You should continue to use the same URL for accessing HEAT: https://uniofcam.saasiteu.com. However, the 'Sign in' screen you'll be directed to will look slightly different,...