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IT Help and Support

University Information Services
 

We, the University of Cambridge, use your personal data to deliver IT facilities and services to you. This includes, as applicable:

  • the provision and operation of user IDs, email accounts, the University Card and telephones
  • your inclusion in internal directories
  • the use of authentication (sign-in) systems to deliver various teaching, research and administrative services and websites, whether run by the University or third parties
  • assessments of the usage and effectiveness of our IT facilities and services
  • supporting, monitoring and ensuring the quality and security of the networks, systems and services we operate (including where appropriate to monitor your use of those facilities in accordance with University policies, for example on the acceptable use of IT), and for training purposes.

Further information

You can find further information on our use of your personal data on the following pages, depending on your role in, or relationship with, the University:

Information about data gathered when visiting our websites is available on the privacy policy on our main website.

Our Information Compliance website also provides further information about data protection.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
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Website  Read major IT incident reports

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Latest news

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old , unsupported media file s from the University’s Streaming Media Service (SMS ) because the system is approaching its max i m um stor a ge capacity . The o riginal high -quality ‘master’ copies will be retained. D eleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.

Panopto planned maintenance: Saturday 26 June 2021

15 June 2021

Panopto will be undergoing an upgrade from 22:00 on Saturday 26 June until approximately 02:00 on Sunday 27 June and will be unavailable. During this downtime, you won’t be able to access recordings and any attempt to upload content will result in a "Server unable to connect" message. You may also notice an impact on...

Change to IP addresses associated with Raven from 16 June 2021

2 June 2021

The IP addresses associated with raven.cam.ac.uk will be changing on or soon after Wednesday 16 June. This change should be invisible to and have no impact on users, but IT staff who maintain firewall rules that use IP-based filtering to allow access to Raven will need to update their configuration. In addition to the...