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IT Help and Support

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Microsoft's Exchange Online, which includes email, calendar, contacts and tasks, is available to all students and eligible staff.

Use the Outlook client or Outlook Web App to access your integrated email, calendar and tasks, or set up your preferred email client to access just your Exchange Online mailbox.

What is Exchange Online?

Microsoft Exchange Online is a cloud-based messaging solution that supports email, calendar, contacts and tasks. It is integrated with the Microsoft 365 collaboration environment.
 

Your University email account

The University Exchange Online Email Service is provided to all matriculating students, and staff employed by The University of Cambridge.

New students

Email accounts for new students are created in advance of their arrival.

Some students may also be given an institutional Microsoft account by their Department or College. Please see information provided by your local IT staff.

University staff

If you are employed directly by the 'core' University, your Department or institution will request an email account from UIS for you so that it is ready on your arrival.

College and affiliated institutional staff

Some Colleges and affiliated institutions have chosen to join the University's Enrolment for Education Solutions (EES) Agreement and their staff are also eligible for a University Exchange Online email account.

Other institutions may have their own Microsoft Agreement in place and are not part of the University's centralised arrangements. Speak to your local IT support staff about how to get your @cam email account.
 

Your University email address and password

Email accounts are associated with your unique identifier at Cambridge – your CRSid. Your University email address will be CRSid@cam.ac.uk. Use your Raven password to log in.

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Latest news

Your University GoogleDrive: 20GB quota limit from December 2022

19 January 2022

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2022, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Moodle offline for upgrade during 06:00–12:00 on Tuesday 11 January

10 January 2022

Moodle will be unavailable from 06:00 to 12:00 on Tuesday 11 January while we upgrade it to version 3.9. During the upgrade, you won’t be able to view or upload sessions on Panopto because access is managed via your Moodle login. Assessment Moodle, ICE Moodle and Clinical School Moodle users will be unaffected. An outline...

HEAT authentication method changing to Azure on 13 January

7 January 2022

We're changing the authentication method for the IT service management system, HEAT, to Microsoft Azure on Thursday 13 January 2022. What is changing? You should continue to use the same URL for accessing HEAT: https://uniofcam.saasiteu.com. However, the 'Sign in' screen you'll be directed to will look slightly different,...