skip to content

IT Help and Support

University Information Services
 
Email banner

Microsoft's Exchange Online, which includes email, calendar, contacts and tasks, is available to all students and eligible staff.

Use the Outlook client or Outlook Web App to access your integrated email, calendar and tasks, or set up your preferred email client to access just your Exchange Online mailbox.

What is Exchange Online?

Microsoft Exchange Online is a cloud-based messaging solution that supports email, calendar, contacts and tasks. It is integrated with the Microsoft 365 collaboration environment.
 

Your University email account

The University Exchange Online Email Service is provided to all matriculating students, and staff employed by The University of Cambridge.

New students

Email accounts for new students are created in advance of their arrival.

Some students may also be given an institutional Microsoft account by their Department or College. Please see information provided by your local IT staff.

University staff

If you are employed directly by the 'core' University, your Department or institution will request an email account from UIS for you so that it is ready on your arrival.

College and affiliated institutional staff

Some Colleges and affiliated institutions have chosen to join the University's Enrolment for Education Solutions (EES) Agreement and their staff are also eligible for a University Exchange Online email account.

Other institutions may have their own Microsoft Agreement in place and are not part of the University's centralised arrangements. Speak to your local IT support staff about how to get your @cam email account.
 

Your University email address and password

Email accounts are associated with your unique identifier at Cambridge – your CRSid. Your University email address will be CRSid@cam.ac.uk. Use your Raven password to log in.
 

Hermes users: migrate yourself to Exchange Online

If you arrived at the University before 2018, you might still have a Hermes email account for your @cam.ac.uk email. The Hermes email service is being decommissioned and will close by the end of December 2021. From then onwards, the only university-wide email service provided and supported by UIS will be Exchange Online.

UIS is currently working with the Collegiate University to plan and action the closure of Hermes by December 2021. You may want to talk to your local IT staff to see what their plans are for moving away from Hermes and when they plan to do so.

As an individual user, you can self-migrate your personal Hermes mailbox (i.e. your @cam.ac.uk email) to Exchange Online at any time, if you want to. Migrating your Hermes account to Exchange Online offers tangible benefits:

  • allows you to use the Calendar tool in Microsoft Teams to schedule online Teams meetings
  • 100GB quotas per mailbox
  • send emails up to 150MB each
  • integrates your email, calendars, contacts and tasks
  • provides a modern web interface
  • dedicated Outlook mobile apps for iOS and Android devices.

You can migrate your University email to Exchange Online yourself:

Migrating from Hermes to Exchange Online >

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...