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IT Help and Support

University Information Services
 
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Microsoft's Exchange Online, which includes email, calendar, contacts and tasks, is available to all students and eligible staff.

Use the Outlook client or Outlook Web App to access your integrated email, calendar and tasks, or set up your preferred email client to access just your Exchange Online mailbox.

What is Exchange Online?

Microsoft Exchange Online is a cloud-based messaging solution that supports email, calendar, contacts and tasks. It is integrated with the Microsoft 365 collaboration environment.
 

Your University email account

The University Exchange Online Email Service is provided to all matriculating students, and staff employed by The University of Cambridge.

New students

Email accounts for new students are created in advance of their arrival.

Some students may also be given an institutional Microsoft account by their Department or College. Please see information provided by your local IT staff.

University staff

If you are employed directly by the 'core' University, your Department or institution will request an email account from UIS for you so that it is ready on your arrival.

College and affiliated institutional staff

Some Colleges and affiliated institutions have chosen to join the University's Enrolment for Education Solutions (EES) Agreement and their staff are also eligible for a University Exchange Online email account.

Other institutions may have their own Microsoft Agreement in place and are not part of the University's centralised arrangements. Speak to your local IT support staff about how to get your @cam email account.
 

Your University email address and password

Email accounts are associated with your unique identifier at Cambridge – your CRSid. Your University email address will be CRSid@cam.ac.uk. Use your Raven password to log in.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
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Latest news

Jackdaw upgrade on Monday 18 July – other systems will not get updated user data

5 July 2022

Jackdaw, the University’s user information database, will be taken offline between 09:00 and 18:00 on Monday 18 July. Systems taking data from Jackdaw will not receive updates while the upgrade is happening.

Apps Anywhere (Citrix) virtual desktop service closing in September

29 June 2022

As part of our review of managed desktop provision, UIS has decided not to continue providing its Citrix-based 'Apps Anywhere' virtual desktop service. The University’s needs have changed significantly since we purchased Citrix licences 3 years ago. Widespread adoption of laptops and collaboration tools such as Microsoft...

UDN border router upgrades and IPS config changes coming in July

24 June 2022

What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...