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IT Help and Support

University Information Services
 

If your card is stolen, lost or damaged, always contact your Card Representative to arrange for a replacement, and to see if there is a temporary card to use in the interim. Replacement cards will not be issued at the Card Office. A card will be sent to your Representative by University Messenger Service and should reach you within a few days. A charge may be incurred. Contact your Card Representative for details.

If your card is about to expire, you are still eligible for a card and your Student or Staff records are up-to-date, a replacement card will be requested by and sent to your Card Representative. However, if you use the University Card on a daily basis, it is worthwhile checking with your Card Representative a week before your current card expires that a new card will be issued.

Your library barcode will remain the same on replacement cards, but you will need to let the Building Manager at your College or Department know that you have a new card to update your access and service rights. Contact your Card Representative for details.

Please note that the Card Office is extraordinarily busy with new students at the start of the Michaelmas term. If your card is due to expire during the first weeks of the Michaelmas term, please request a card in advance to avoid delays.

UIS Service Desk

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Latest news

New digital certificate service launched

30 July 2021

We've launched a new digital certificate service, and are now onboarding institutions and IT staff. The new Jisc-based service enables IT staff to create and manage a broader range of certificates (TLS, client and code signing) in minutes and at no cost to their institution. Comparing the old and new certificate services...

Moodle maintenance Tuesday 3 August 07:00-09:00

28 July 2021

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...

Internet Explorer 11 will no longer be supported by Microsoft 365 apps and services from 17 August 2021

23 July 2021

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