skip to content

IT Help and Support

University Information Services
 

If your card is stolen, lost or damaged, always contact your Card Representative to arrange for a replacement, and to see if there is a temporary card to use in the interim. Replacement cards will not be issued at the Card Office. A card will be sent to your Representative by University Messenger Service and should reach you within a few days. A charge may be incurred. Contact your Card Representative for details.

If your card is about to expire, you are still eligible for a card and your Student or Staff records are up-to-date, a replacement card will be requested by and sent to your Card Representative. However, if you use the University Card on a daily basis, it is worthwhile checking with your Card Representative a week before your current card expires that a new card will be issued.

Your library barcode will remain the same on replacement cards, but you will need to let the Building Manager at your College or Department know that you have a new card to update your access and service rights. Contact your Card Representative for details.

Please note that the Card Office is extraordinarily busy with new students at the start of the Michaelmas term. If your card is due to expire during the first weeks of the Michaelmas term, please request a card in advance to avoid delays.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...