What is multi-factor authentication?
Multi-factor authentication (MFA) helps to keep your University IT account more secure. It’s also known as two-step verification or two-factor authentication (2FA).
Sometimes, you’ll need to provide an extra sign-in method to access your account. For instance, a code sent to your mobile phone.
When you'll need to use a second sign-in method
Once set up, you’ll need to use a second sign-in method if you:
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start a new web browser session
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log in using a new device
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change your password
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recover your password if you forget it
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add your University email account to a new email application
You might also be asked for an authentication code if you use the University's VPN. This is because it will be seen as a different location.
Setting up your sign-in methods (second factors) for the first time
You need to set up your sign-in methods (second factors for authentication) when you join the University.
If you can't use any of these methods, please contact the UIS Service Desk.
Adding and managing sign-in methods
Add, change, remove and update your sign-in methods for your University Microsoft account. Adding additional sign-in methods helps ensure you never lose access to your account. Manage your sign-in methods.
Updating your sign-in settings on your email apps
You may need to update the settings on email apps you use to access your University email account after you've set up your sign-in methods.
Getting help
If you have trouble logging in or lose your second factor, please contact the UIS Service Desk.
You will be asked to confirm your identity by sharing your:
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full email address
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date of birth
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current College or department
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the year you joined the University