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IT Help and Support

University Information Services

When you arrive, you will need to get your CRSid and a Temporary Password that lets you set up your Raven password so you can access your @cam email and other secure resources.

  1. Go to the Jackdaw website:
  2. Fill in your Name, Date of Birth and Code.
    Click Search.


  3. If the details are correct, click Next.
    (If the information is not yours, close your browser window and email the User Administration team at


  4. Accept the Terms and Conditions by clicking Yes.


  5. Write down your CRSid, email address and temporary password – you will need this in the next step.


  6. Now you can visit the password management site, select 'Log in using Raven' and log in with your temporary password. You can then set your own password and set up your self-service password recovery information in case you forget it.


UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

Change to Raven login screen from Tuesday 14 February

26 January 2023

New login screen for current University members The login screen for Raven-protected websites and applications will change from Tuesday 14 February for current members of the University. It will become the same screen most of you are already familiar with from logging in to your University Microsoft account to access, for...

Changes to Microsoft Stream video sharing from Tues 07 Feb

26 January 2023

26 January 2023 What’s happening UIS is disabling uploads to Microsoft Stream (Classic), the old version of the video sharing app, on Tuesday 07 February. The new version is called Stream (on SharePoint). Teams meeting recordings are already being automatically saved to Stream (on SharePoint). More information: Stream (on...

Institutional File Storage (IFS) service release new features to Self-Service Gateway

18 January 2023

18 January 2023 Several new features are now live on the Self-Service Gateway run by the Institutional File Storage (IFS) service. IFS is a service for institutions to store and share everyday documents with colleagues. IFS Data Owners and Data Managers can use the Self-Service Gateway  portal to buy and administer storage...