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How to set up eduroam on a mobile device running iOS

These instructions are for configuring eduroam for iOS devices such as iPhones and iPads.

Before you begin:

Then follow these steps:
 

1

Download this mobile configuration file using the Safari browser. Other browsers won't work. When prompted, tap 'Allow' to confirm the download. You'll see screens like this:

1a. Download Profile   1b. Download Complete

 

2

For iOS 14 or earlier, open 'Settings', then tap 'General', scroll down to 'Profile' and tap it. Then tap the eduroam profile.   For iOS 15, you'll need to open 'Settings' and then tap on 'Profile Downloaded'.
2. Profile in Settings   The download profile option in iOS15

 

3

Check the details and tap 'Install' in the top right corner.

3. Check Profile and Install

4

Read the certificate warning, and click 'Install' again.

4a. Certificate Message   4b. Certificate Install

5 

When asked to enter a username, enter the username of the network access token you created on the UIS Token page for this device in the format CRSid+device@cam.ac.uk. For example:

Then tap 'Next'. 

6

When asked for a password, manually type the password for the network access token you created for this device on the UIS Token pageTip: Don't copy and paste the password because this can lead to spaces being added.

6. Enter token

7

You'll see this screen confirming that the profile has been installed. Press 'Done'.

7. Finished Profile install

 

7

To make sure your device doesn't connect to UniOfCam instead of eduroam, go to Settings and then Wi-Fi (it might be under Settings, General, Network and Wi-Fi on older versions of iOS) and click the 'i' symbol to the right of UniOfCam. Then make sure that 'Auto-Join' is off, like below:

8. Remove UniofCam AutoJoin

Your device should now automatically connect to the University's Wireless Service via eduroam whenever an access point is in range. If it doesn't work, double check the above steps – particularly making sure your entered the user name and password correctly.
 

Need help?

If you're still unable to connect, please look through the troubleshooting page or contact the Service Desk:

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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