skip to content

IT Help and Support

University Information Services
 
Padlock banner

Multi-factor authentication (MFA) adds an extra layer of security to your University Microsoft account. It's sometimes also called two-step verification or two-factor authentication (2FA). ​You'll need to enter an additional form of identification to sign in – for example, a code sent to your mobile phone.

We're adding MFA to University Microsoft accounts to increase security for access to Exchange Online email accounts, OneDrive, other Microsoft applications and the AppsAnywhere remote access virtual desktop service that uses Citrix Workspace.

You'll need to set up your second factor for authentication when MFA is activated on your account. After that, you'll need to use this factor occasionally to confirm your identity when accessing your account.

 

When this will happen

We’ll email you to let you know the date when MFA will be activated on your University Microsoft account. You can ask to be activated earlier than this date or to postpone it for a month via the MFA options form.

 

What you need to do

You need to set up your second factor for authentication. Doing this before we activate your MFA will prevent a possible delay in being able to access your account. 

If you wait until after we activate your MFA, you’ll need to set up your second factor before you can access your account. 

We recommend using the Microsoft Authenticator app on a mobile device, but there are several options and you can set up more than one.
 

Authentication methods

Choose from:

  1. Notifications or codes from the Microsoft Authenticator mobile and desktop app – this is our recommended option
  2. Codes sent in text messages to a mobile phone
  3. Calls to a landline or mobile phone
  4. Codes from a hardware token

If you're unable to use any of the methods, please contact the MFA support team.
 

When you'll need to use your second factor

Once set up, you’ll need to use your second factor when you: 

  • log in using a new device

  • change your password

  • add your University email account to a new email application

Logging in via the University's VPN may also trigger a request for an authentication code because it will be seen as a different location.
 

Update your authentication settings on your email apps

You may need to update the settings on email apps you use to access your University email account after MFA is activated on your University Microsoft account.
 

Manage your authentication methods

You can change, remove and update authentication methods in your University Microsoft account.

Find out how to manage your multi-factor authentication methods.
 

Get help

If you experience any difficulties logging in or lose your second factor, please contact the .

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Moodle maintenance Tuesday 3 August 07:00-09:00

28 July 2021

The Moodle service will be subject to interruption on Tuesday 3 August 07:00–09:00 due to essential maintenance. While Moodle is unavailable, users will not be able to log in to the Panopto cloud service. Panopto recordings can still be made offline for later upload. If you have any questions, please contact the Moodle...

Internet Explorer 11 will no longer be supported by Microsoft 365 apps and services from 17 August 2021

23 July 2021

Microsoft has announced that from 17 August 2021, all Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE11). This follows Microsoft’s announcement last November that Microsoft Teams would no longer support IE11. After 17 August 2021, you'll have a degraded experience or will be unable to...

Moodle maintenance Thursday 29 July 07:00-09:00

23 July 2021

We’re updating Moodle on Thursday 29 July between 07:00 and 09:00. The service will be unavailable during this period. Users will also not be able to log in to the Panopto cloud service while Moodle is unavailable, Panopto recordings can be still be made offline for later upload. Following this update, the Checklist (both...