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Multi-factor authentication (MFA) adds an extra layer of security to your University Microsoft account. It's sometimes also called two-step verification or two-factor authentication (2FA). ​You'll need to enter an additional form of identification to sign in – for example, a code sent to your mobile phone.

We're adding MFA to University Microsoft accounts to increase security for access to Exchange Online email accounts, OneDrive, other Microsoft applications and the AppsAnywhere remote access virtual desktop service that uses Citrix Workspace.

You'll need to set up your second factor for authentication when MFA is activated on your account. After that, you'll need to use this factor occasionally to confirm your identity when accessing your account.

 

What you need to do

You need to set up your second factor for authentication. Doing this before we activate your MFA will prevent a possible delay in being able to access your account. 

If you wait until after we activate your MFA, you’ll need to set up your second factor before you can access your account. 

We recommend using the Microsoft Authenticator app on a mobile device, but there are several options and you can set up more than one.
 

Authentication methods

Choose from:

  1. Notifications or codes from the Microsoft Authenticator mobile and desktop app – this is our recommended option
  2. Codes sent in text messages to a mobile phone
  3. Calls to a landline or mobile phone
  4. Codes from a hardware token

If you're unable to use any of the methods, please contact the MFA support team.
 

When you'll need to use your second factor

Once set up, you’ll need to use your second factor when you: 

  • log in using a new device

  • change your password

  • add your University email account to a new email application

Logging in via the University's VPN may also trigger a request for an authentication code because it will be seen as a different location.

To ensure you don’t lose access to your Microsoft account, you should set up at least two authentication methods.

 

Update your authentication settings on your email apps

You may need to update the settings on email apps you use to access your University email account after MFA is activated on your University Microsoft account.
 

Manage your authentication methods

You can change, remove and update authentication methods in your University Microsoft account.

Find out how to manage your multi-factor authentication methods.
 

Get help

If you experience any difficulties logging in or lose your second factor, please contact the .

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