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Read more at: Network maintenance Tuesday 15 July 07:00-09:00

Network maintenance Tuesday 15 July 07:00-09:00

On Tuesday 15 July, between 07:00 and 09:00, we will be undertaking maintenance work to update and enhance our network service. We are also reserving 16 July for any additional work that needs to be completed, although we aim to complete on 15 July. During this time there will be some disruption to network connectivity...

Read more at: New self-service IT support portal for UIS Service Desk and others, from 2 July

New self-service IT support portal for UIS Service Desk and others, from 2 July

University Information Services (UIS) adopted its new IT Service Management platform on Wednesday, 2 July. Some non-UIS departmental service desks will also be using the new platform from Thursday, 3 July. The URL for the new IT support self-service portal is: https://help.it.cam.ac.uk/portal...

Read more at: Coming soon: a better IT support experience for central IT services and some departmental helpdesks

Coming soon: a better IT support experience for central IT services and some departmental helpdesks

University Information Services (UIS) is adopting a new tool to help us give you a better experience when asking for IT support, requesting IT services or reporting problems. Our new IT Service Management (ITSM) tool, provided by Halo ITSM, will be used by all the support teams at UIS, who support the University’s central...

Read more at: Annual archiving and deletion of Panopto content

Annual archiving and deletion of Panopto content

The annual archive of Panopto lecture capture content has been scheduled for 2 September. Last year's archive, containing content created on or before 31 August 2024, will be permanently deleted. Content owners wishing to restore recordings from the current archive for reuse with an active cohort must do so before 28 August, as it can take up to 48 hours for content to be restored.

Read more at: Prevent AI note-taking bots from joining your Teams meetings

Prevent AI note-taking bots from joining your Teams meetings

When you set up a Teams meeting, do you amend the settings to prevent AI note-taking bots from joining your meetings? We advise that you do this to protect the security of your meetings and any confidential information you may discuss or show on screen.

Read more at: Upgrading ACN/UAS Desktop devices – owner action required

Upgrading ACN/UAS Desktop devices – owner action required

If you are still using a University-managed laptop or computer that runs the ACN/UAS Desktop, you need to request an upgrade to a University Managed Desktop (UMD) device by the end of May.

Read more at: Change to Dropbox accounts 7 June 2025

Change to Dropbox accounts 7 June 2025

The University of Cambridge Dropbox Agreement, which Academia manages on our behalf, will not be renewed and will expire on 7 June 2025. Accounts will revert to a free Dropbox Basic account with 2GB of storage. Users must take action before their account expires on 7 June 2025.

Read more at: Change to outbound SMTP email relay 30 June

Change to outbound SMTP email relay 30 June

We will retire the ppsw.cam.ac.uk SMTP relay on 30 June 2025. After this date, you will need to use the SMTP.cam.ac.uk outbound email.

Read more at: New ‘Get your University IT account' app is going live

New ‘Get your University IT account' app is going live

We are launching a new ‘Get your University IT account’ web app. The app will replace the current Jackdaw IT account collection screens.

Read more at: Panopto planned maintenance 22:00 on Friday 11 April

Panopto planned maintenance 22:00 on Friday 11 April

Panopto will be unavailable for approximately 3 hours from 22:00 on Friday 11 April.

Latest news

Managed Print Service supports ARM-powered devices

13 March 2026

The Managed Print Service has expanded its compatibility and now supports users with Windows on ARM laptops (such as the Surface Pro or Samsung Galaxy Book) or other ARM-powered devices. What's new? Native compatibility: ARM- powered devices can connect directly to the Managed Print Service. You don’t need to use Web Print...

Managed Print Service unavailable Monday 16 March 7am to 9am

10 March 2026

The University Managed Print Service will be unavailable on Monday 16 March between 7am and 9am.

UDN restructuring work

6 March 2026

We are carrying out some essential restructuring and relocation of the fibre optic infrastructure of the University Data Network (UDN).

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