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Read more at: Major IT incident: University email accounts not receiving external emails

Major IT incident: University email accounts not receiving external emails

Microsoft has restored external email delivery to University accounts.

Read more at: Wireless Service maintenance schedule: 25 March, 7 and 8 April

Wireless Service maintenance schedule: 25 March, 7 and 8 April

We would like to inform you about upcoming wireless service maintenance that may cause temporary disruptions. Tuesday, 25 March 07:00-09:00 A software upgrade will be applied to fix system bugs. During this time, you may experience intermittent service disruptions when connecting to eduroam, UniOfCam-Guest, UniOfCam-IoT,...

Read more at: Support for Adobe Acrobat Pro 2020 ends in November 2025

Support for Adobe Acrobat Pro 2020 ends in November 2025

Adobe is ending support for Adobe Acrobat Pro 2020. Find out how to buy a reduced subscription to the latest version of Acrobat Pro.

Read more at: Managed Endpoint Protection Service migration to ePO SaaS

Managed Endpoint Protection Service migration to ePO SaaS

Our Managed Endpoint Protection Service will be migrated from on-premise to cloud servers. We expect to complete the migration by June 2025. Users should not notice any changes.

Read more at: UIS Christmas closure and Service Desk arrangements

UIS Christmas closure and Service Desk arrangements

UIS will be closed from 12:30 on Tuesday 24 December 2024 until 08:30 on Thursday 2 January 2025. Our Service Desk will still be available to help with common queries (such as password resets) via live text chat.

Read more at: ACN desktops are being retired

ACN desktops are being retired

Find out how to check if you have an ACN desktop device and how you can upgrade to a University Managed Desktop (UMD) device.

Read more at: DHCP Service: DHCP updates every 10 minutes, starting 31 October  

DHCP Service: DHCP updates every 10 minutes, starting 31 October  

What’s happening The University IP Register DHCP Service is getting an additional DHCP-only update schedule that will run 6 times an hour. You will see your changes go live within 10 minutes, instead of having to wait up to an hour. The extra DHCP-only updates will run every 10 minutes, at 00, 10, 20, 30, 40 and 50 minutes...

Read more at: UIS Service Desk launches 24/7 live text chat and phone support

UIS Service Desk launches 24/7 live text chat and phone support

We now offer 24/7 support for common IT service queries – such as password resets and MFA, wifi setup, and printing issues – via the new live text chat window on the home page.

Read more at: eduroam public certificate change on Wednesday 2 October

eduroam public certificate change on Wednesday 2 October

We're changing the public certificate used by eduroam at 07:30 on Wednesday 2 October.

Read more at: PoP switches: scheduled firmware updates, 16–27 Sept

PoP switches: scheduled firmware updates, 16–27 Sept

UIS will be applying firmware updates to all point-of-presence (PoP) switches before the start of Michaelmas Term 2024. There will be 10 to 15 minutes downtime at 03:00 on the day of the upgrade.

Latest news

Wireless service maintenance in July

10 July 2025

We'll be undertaking maintenance on the wireless service on 22, 23, 28 and 31 July. You may experience connectivity issues on 22 and 23 July.

Network maintenance Tuesday 15 July 07:00-09:00

7 July 2025

On Tuesday 15 July, between 07:00 and 09:00, we will be undertaking maintenance work to update and enhance our network service. We are also reserving 16 July for any additional work that needs to be completed, although we aim to complete on 15 July. During this time there will be some disruption to network connectivity...

New self-service IT support portal for UIS Service Desk and others, from 2 July

24 June 2025

University Information Services (UIS) adopted its new IT Service Management platform on Wednesday, 2 July. Some non-UIS departmental service desks will also be using the new platform from Thursday, 3 July. The URL for the new IT support self-service portal is: https://help.it.cam.ac.uk/portal...

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