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IT Help and Support

University Information Services

Freshers are seen as easy prey for online scammers. Expect to be targeted with bogus ‘student loan’ emails and too-good-to-be true job opportunities that are after your bank details or University login – especially at the start of every term.

You could also be targeted by cybercriminals exploiting the ongoing COVID-19 crisis in several different ways, which could include phishing scams. Some of the phishing scams spotted include claims of exposure to the virus from a friend or relative, of a cure for coronavirus or financial compensation, or those that encourage you to make donations.

Cyber security at CambridgeCreate a strong password and keep it safe

Your Raven password protects your accounts and is used to give you access to many University systems and storage. It's therefore very powerful: if someone manages to get your password and compromises your Raven account, they'll have access to everything you have access to.

Here are some tips on how to choose a strong password and how to keep your password safe.

Don't get phished

If you've fallen prey to a scammer, please don't be too embarrassed to report it. Your local Computer Officer or the UIS Service Desk can advise you about what you need to do next. It also helps us to prevent anyone else being caught out, and investigate the perpetrators.

We've blocked many scam websites on the University Data Network, but if you're studying while away from Cambridge you'll still be vulnerable if you click on a suspicious link in a malicious website or email. Please remain vigilant when responding to or sharing emails – particularly those that originate outside the University.

If you've clicked on something suspicious:

  1. Use the Raven Password Management site to change your password, but don't use the same device that you used to click on the link because it may have become infected and could detect your change of password.
  2. Contact your local IT support or the UIS Service Desk.

If you're suspicious of an email:

  1. Don't click on the email or links within it. Follow the guidance in our cyber security training. The videos on phishing and fake websites are particularly relevant.
  2. Delete the email.


Cyber security tips

Our quick videos offer good advice about protecting your online identity and valuable personal data:

Stay safe online >

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