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IT Help and Support

University Information Services
 

When you leave employment in the UAS please follow these steps:

  • Inform as many of your e-mail contacts as possible that your account will not be an appropriate contact point in future. Provide them with new contact details. Personal correspondents should, as far as possible, been informed not to use the admin e-mail address past your departure date.
     
  • If appropriate, set up e-mail delegation to allow access for particular people in your section to monitor work related e-mails that arrive after your departure date. Please be aware that any personal e-mails arriving after your departure date could be accessed by whomever you grant delegation rights to.
     
  • Transfer all work-related documents stored on your personal drive (M:\) or on any CDs or USB Keys to either a division or section drive where it can be accessed by your colleagues, or to a suitable person in your section.
     
  • On your day of departure, set Out of Office to run. The message should state that your address is no longer in use, and should include details of a new contact in your section for work-related matters.
     
  • If you have any university-owned hardware (laptops, monitors, cables, USB keys etc) at home, talk to your line manager about how best to return it.
     
  • In order for us to shut down your account, please fill in a ACN UA5 Leavers form.

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Latest news

Obsolete media formats will be removed from the Streaming Media Service on 24 June

17 June 2021

We need to delete old , unsupported media file s from the University’s Streaming Media Service (SMS ) because the system is approaching its max i m um stor a ge capacity . The o riginal high -quality ‘master’ copies will be retained. D eleting old files will allow adequate space for users to add new uploads and ensure the service continues to run smoothly.

Panopto planned maintenance: Saturday 26 June 2021

15 June 2021

Panopto will be undergoing an upgrade from 22:00 on Saturday 26 June until approximately 02:00 on Sunday 27 June and will be unavailable. During this downtime, you won’t be able to access recordings and any attempt to upload content will result in a "Server unable to connect" message. You may also notice an impact on...

Change to IP addresses associated with Raven from 16 June 2021

2 June 2021

The IP addresses associated with raven.cam.ac.uk will be changing on or soon after Wednesday 16 June. This change should be invisible to and have no impact on users, but IT staff who maintain firewall rules that use IP-based filtering to allow access to Raven will need to update their configuration. In addition to the...