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  1. A local administrator checks Lookup to see if the person already has a CRSid. They then completes the UIS Pre-arrival Registration form ('pre-reg') either to request a new user account, or to provide details of an internal transfer (start date/institution etc.).
  2. The UIS User Admin team creates the user account and CRSid (if needed) or amends existing person's affiliation details.
  3. [Overnight] The  user's profile is created or amended in Lookup.
  4. The Card Rep checks the users' Lookup profile:
    • Institutional affiliation(s) correct
    • Preferred name to appear on Card is set in the 'Display Name' field
      (otherwise, the default = initial from the 'Preferred name' field + 'Surname')
    • If necessary, your local IT staff can update the Display Name in Lookup profiles for you. 
  5. The Card Rep uploads a photo that meets the identity photo policy and creates a new Card Request.
  6. The Card Office reviews the photo.
    • If the photo is rejected, the Card Rep will be notified by email.
  7. When the photo is approved, the Card request is flagged as 'Ready for printing' in the system.
  8. [Next day] The Card is printed and put in the UMS (University Messenger Service).
  9. [Next day] The UMS delivers the Card to the institution's default afddress (that is, the first address listed the institution's Lookup profile)

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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Latest news

University Wireless Service maintenance 7am to 8am on Saturday 3 December

2 December 2022

The University Wireless Service will be undergoing essential maintenance at 7am to 8am on Saturday 3 December while we apply a system software patch. This is an important update to the Wireless Service controllers to improve the service. There will be an interruption to service during this period. Users may be unable to...

Moodle stabilisation

30 November 2022

Moodle, the University’s virtual learning environment, will be moved to a Catalyst-managed Moodle hosting service during December and January. Each migration will result in up to a single day’s downtime for the Moodle being migrated, with users unable to access the Moodle. The Assessment Moodle will be unaffected. The...

DS-Print: Resolved - difficulties purchasing Common Balance credit

22 November 2022

The problem affecting users topping up their Common Balance for DS-Print using eCredit has been fixed by our external payment provider. Affected users should now be able to add credit to their account and no longer receive an error message after submitting their credit/debit card details.