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  1. Cardholder informs Card Rep they need a new Card.
  2. Card Rep checks existing photo and future eligibility 
  3. Card Rep uploads new photo, if needed (if over 10 years old and/or doesn't meet new photo policy)
  4. If there's a new photo, the Card Office reviews it.
    If the new photo is rejected, the Card Rep will be notified by email.
  5. Card Rep creates a new Card request.
  6. Card Rep revokes old Card (if still valid).
  7. Card Rep shreds old Card.
  8. [Optional] Card Rep issues a Temporary Card to allow access until new Card is delivered.
  9. When the photo is approved, the Card request is flagged as 'Ready for printing' in the system.
  10. [Next day] The Card is printed and put in the UMS (University Messenger Service).
  11. [Next day] The UMS delivers the Card to the institution's default afddress (that is, the first address listed the institution's Lookup profile)
  12. Cardholder returns Temporary Card (if issued) to Card Rep.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
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Website  Read major IT incident reports

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Latest news

University Wireless Service maintenance 7am to 8am on Saturday 3 December

2 December 2022

The University Wireless Service will be undergoing essential maintenance at 7am to 8am on Saturday 3 December while we apply a system software patch. This is an important update to the Wireless Service controllers to improve the service. There will be an interruption to service during this period. Users may be unable to...

Moodle stabilisation

30 November 2022

Moodle, the University’s virtual learning environment, will be moved to a Catalyst-managed Moodle hosting service during December and January. Each migration will result in up to a single day’s downtime for the Moodle being migrated, with users unable to access the Moodle. The Assessment Moodle will be unaffected. The...

DS-Print: Resolved - difficulties purchasing Common Balance credit

22 November 2022

The problem affecting users topping up their Common Balance for DS-Print using eCredit has been fixed by our external payment provider. Affected users should now be able to add credit to their account and no longer receive an error message after submitting their credit/debit card details.