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How to set up eduroam on a Windows PC or laptop running Windows 8 or later

 

Attention Windows 7 and 8 users

Microsoft stopped supporting Windows 8 on 12 January 2016 and Windows 7 on 14 January 2020, and will no longer supply any security updates for the operating system.

We recommend that all users upgrade to Windows 10 or 11 as soon as possible to avoid the risk of their devices becoming increasingly vulnerable to cyber attacks.

 Microsoft's FAQ on upgrading to Windows 10

 For IT staff: Windows 10 upgrade for institutionally owned machines

 

These instructions are for configuring eduroam for Windows 8.1, 10 and 11. Before you begin, make sure you're in a location where the eduroam wireless network is available, have your @cam email address handy and have created a network access token for your device on the UIS Token page.

 

1

Download the appropriate eduroam Configuration Assistant Tool (CAT) for your version of Windows:

Look for the file in your usual download location, and run it.
 

2

Where the tool asks for your username, you need to enter the username of the network access token you created for this device on the UIS Token page in the format CRSid+device@cam.ac.uk – for example, abc123+myworkpc@cam.ac.uk.

Where it asks for your password, you need to enter the 16-character password for the same network access token.

Tip: Don't copy and paste the username or password because this can lead to extra spaces being added, which will result in an error.

A Security Warning will be displayed, asking you to confirm the installation of a certificate from the University of Cambridge Wireless Service Root CA. It is strongly recommended that you check the value shown against the "Thumbprint (sha1)" is 026103C0 D836C9EF 0187F294 34759EC3 062E28DA.

The eduroam CAT will then set the configuration automatically!

 

Troubleshooting

Internet Explorer or Edge reports that the eduroam CAT file is corrupt when I try to run the file within the web browser.

Please download and save the file, and then run it from your usual download folder instead.

A warning that Windows SmartScreen cannot be reached is displayed.

This will occur on Windows 10, if you are disconnected from the network, when you try and install the CAT.  It is recommended that you connect to the network via a cable or the UniOfCam browser-based service, before doing this.  If you cannot connect in another way, you should select "Run anyway".

My anti-virus software (such as McAfee) detects the file as malware.

This is a false positive. Please turn off McAfee temporarily if you encounter this problem, but don't forget to turn it back on afterwards!

I followed the instructions but eduroam still isn't working.

Try removing the non-working profile and starting again afresh. The uninstallation process varies according to the version of Windows you're running, here's an example for Windows 7:

  1. Left-click on the 'Wireless application' icon in the system tray. It looks like a bar chart.
  2. Click 'Open Network and Sharing Center'.
  3. Click 'Manage Wireless Networks', on the left of the window.
  4. In the 'Wireless Network Management' window, select 'eduroam' and click 'Remove' to delete the eduroam profile.

Now run through the instructions again, making sure you enter the correct user name and password.

If you still have problems, please look through the troubleshooting page or contact the Service Desk:

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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