How to hold and release a Card request

Hold a Card request

1. Open the Card request and expand the view so you can see the full details.
    
2. Click the Hold Card Request button:
   hold1.png

   

    

3. Type a quick note to explain why then click Accept:
   hold2.png

   

    

4. The request status is updated to 'On hold':
   hold3.png

   

Release a Card request that is On hold

1. Open the Card request and expand it to see all the details.
    
2. Click the Release Hold button:
   release1.png

   

    

3. Click Accept in the pop-up alert box:
   release2.png

   

    

4. The request status will revert to what it was before it was put on hold.