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  1. Revoke the lost/stolen Card, adding a note explaining why.
  2. Create a new Card request.
  3. [Optional] You may want to issue a Temporary Card to allow access until the new Card arrives.
  4. [Next day] The Card is printed and put in the UMS (University Messenger Service).
  5. [Next day] The Card is delivered to the Cardholder's institution.
  6. Cardholder returns Temporary Card (if issued) to Card Rep.

    UIS Service Desk

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    Website  Read major IT incident reports

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    Latest news

    University Wireless Service maintenance 7am to 8am on Saturday 3 December

    2 December 2022

    The University Wireless Service will be undergoing essential maintenance at 7am to 8am on Saturday 3 December while we apply a system software patch. This is an important update to the Wireless Service controllers to improve the service. There will be an interruption to service during this period. Users may be unable to...

    Moodle stabilisation

    30 November 2022

    Moodle, the University’s virtual learning environment, will be moved to a Catalyst-managed Moodle hosting service during December and January. Each migration will result in up to a single day’s downtime for the Moodle being migrated, with users unable to access the Moodle. The Assessment Moodle will be unaffected. The...

    DS-Print: Resolved - difficulties purchasing Common Balance credit

    22 November 2022

    The problem affecting users topping up their Common Balance for DS-Print using eCredit has been fixed by our external payment provider. Affected users should now be able to add credit to their account and no longer receive an error message after submitting their credit/debit card details.