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IT Help and Support

University Information Services
 

Steps you need to take - getting started checklist

1. Get your IT accounts

Someone in your institution will give you your CRSid and registration code (usually printed in a letter). You’ll need these to get access to your University IT accounts:
1.    Go to: new user sign-up  
2.    Log in with your CRSid and registration code 
3.    Follow the on-screen instructions.
4.    You will be given an ‘initial password’ – write this down; you can’t come back to it.

2. Set up your Raven password and self-service password recovery

Create your own Raven password and add additional contact details so you can reset your password if you forget it or it gets compromised:
1.    Go to the Raven Password Management app
2.    Log in with your CRSid and initial password.
3.    Change your password.
4.    Set up self-service password recovery

3. Get your Google account

Google's suite includes Google Calendars and Hangouts and Google Drive, a free unlimited file store that is part of the Google G Suite@Cambridge apps. From December 2023, there will be a 20GB limit on Google Drive. 

Log in with your CRSid@cam.ac.uk email address and Raven password. You can set up multi-factor authentication (MFA) on all your Google accounts.

4. Install anti-virus

Keeping your devices up-to-date with the anti-virus software is a requirement for use of the University's data network.

5. Install Office 365

Your University of Cambridge Microsoft account allows you to install Office 365 software on your personal devices and gives you access to your unlimited OneDrive for Business personal filestore. Log in with your CRSid@cam.ac.uk email address and Raven password.

6. Set up Outlook

You can use all the Microsoft 365 services and apps in a web browser or download the desktop apps. Access your free Microsoft 365 apps (Office 365, OneDrive for Business and Exchange Online email) services via the Microsoft portal. Your Exchange Online email account is part of your University of Cambridge Microsoft account. 

When you sign into your Exchange Online account for the first time, you will need to set up your multi-factor authentication. Log in with your CRSid@cam.ac.uk email address and Raven password. 

7. Printing

You can use our DS-Print multi-function devices (MFDs) in many locations across the University to print, copy and scan to email. You can print from your own devices when connected to the University network. You'll need to install the DS-Print software first.

8. Change your name on Lookup – the University's directory

You can search for University members’ contact info in Lookup. You should check/amend your display name before requesting a new card and set up email forwarding for your @cam email address.

9. Collect  your University Card

Someone in your institution will give you your CRSid and registration code (usually printed in a letter). You’ll need these to get access to your University IT accounts:
1.    Go to: new user sign-up  
2.    Log in with your CRSid and registration code 
3.    Follow the on-screen instructions.
4.    You will be given an ‘initial password’ – write this down; you can’t come back to it.

10. Cyber Security training

Go to MyCompliance e-learning to start your cyber security induction to increase your awareness and understanding of the risks of working online and find out what you can do to help mitigate them and protect the University.

Next Steps

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

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