skip to content

IT Help and Support

University Information Services

How to set up eduroam on a mobile device running Android

Before you begin, make sure you are in a location where the eduroam wireless network is available and have created a network access token for your device on UIS tokens.

These instructions were written using a Sony Xperia 5 II running Android 11.

Users with Android 8 (Oreo), Android 9 (Pie) Android 10, Android 11, and later (including any Android device purchased in the last 4 years), should now use the ‘geteduroam’ application, downloadable from the Play Store, as the primary method of configuring eduroam.

The eduroam CAT instructions are still available if your device is unable to connect using the geteduroam application. Only use the eduroam CAT if you’re unsuccessful using geteduroam, or if you have a legacy Android device (4+ years old).

Difficulties connecting to eduroam via Samsung smartphones on Android 11

Samsung has issued a fix in its July 2021 software updates to resolve the issue that their implementation of Android 11 had when connecting to eduroam. You'll need to update your device to the latest software to implement this fix. Note that software updates can sometimes be rolled out incrementally, so this update might not be available for all devices immediately.


Step 1

Removing existing ‘eduroam CAT’ app and associated configuration files

If you have not previously configured eduroam on your Android 11 device, please skip to step 2 for configuration instructions using the new ‘geteduroam’ app.

All versions of Android: Remember to remove any existing eduroam configuration before any attempt to reconfigure using a different method (e.g. remove any profiles installed using the eduroam CAT before attempting to use geteduroam). This includes removing any manual configuration you may have previously set up.

Note: All the following steps require an internet connection. Join the UniOfCam wireless network if that is available; at the log-in prompt enter your CRSid (e.g. abc123) and Raven password, mobile network (3G/4G), or an existing eduroam connection (to complete the initial ‘geteduroam’ app download only. Do not complete the ‘geteduroam’ set up whilst existing ‘eduroam CAT’ configuration still exists on your device).


Step 2

Install the ‘geteduroam’ app.

Open 'Play Store' from your Apps list and search for 'geteduroam'.

Select ‘Install’.



Step 3

Select ‘open’ once the app has completed the installation.



Step 4

In the ‘select an institution’ search box type ‘University of Cambridge’.



Step 5

Select ‘University of Cambridge’ from the drop-down list and click ‘Next’.



Step 6

Enter your ‘username’ and ‘password’ associated with your network access token.

You will need to be connected to the internet in order to create a new token or reset an existing token. Join the UniOfCam wireless network if that is available; at the log-in prompt enter your CRSid (e.g. abc123) and Raven password. Or use a different wireless service, or mobile data (3G/4G) if available on your device.

For the 'username', type in the username of the network access token you created for this device on UIS tokens in the format – for example, Note that this needs to be in lower case and some devices will automatically capitalise the first letter.

If you have your existing network access token recorded, then you do not need to create a new token or reset your existing token.

Select ‘Connect to Network’.

If at this stage you receive an error saying that a Screen lock is required then you will need to set one (even if only temporarily while completing this process) - go to Settings -> Security -> Screen lock (or similar) and set a PIN, Pattern or other authentication mode. Once this is done the app should successfully complete the installation of the certificate (you will be prompted for the new Screen lock authentication details).



Step 7

Once you have successfully entered your network access token, the following message will appear. Select ‘Ok’ and close the app (do not delete) to complete the configuration process.


If you do delete the app your connection to eduroam will stop working.

Your device should now be connected to eduroam. You can verify this by navigating to your network settings > Wi-Fi.



Select the cog next to ‘eduroam’ and toggle the following setting to ensure your device automatically connects to eduroam. Disable this setting for UniOfCam if used during the configuration process.



Finally, forget the UniOfCam network, if used during the set-up steps. 

Your device should now automatically connect to the University's Wireless Service via eduroam whenever an access point is in range.

If it doesn't work, double check the above steps – particularly making sure your username and password are correct. You can also try to configure your Android device manually.

If you're still unable to connect, please look through troubleshooting or contact the Service Desk:


UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

New email address policy: an update from the Chair of the Information Services Committee

5 May 2022

This update from Professor Andy Neely was sent directly to Cambridge staff by email on Thursday 5 May 2022. Dear all, As Chair of the University’s Information Services Committee, I wrote to you in December 2021 with news about a new University policy on the allocation and management of email addresses. This relates to all...

We’re thinking creatively as part of Learning at Work Week – are you?

4 May 2022

Join us and start thinking creatively to enhance your work and problem-solving skills as part of the national campaign, Learning at Work Week from 16 to 20 May.

Wireless access point rental charge increases for 1 August 2022

3 May 2022

We’ve published details of the University Wireless Service’s access point rental charge increases, which will come into effect on 1 August 2022. We hope this helps institutions that rent access points from us to adjust their budget projections accordingly. Worldwide silicon chip shortages and growth in logistical costs...