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IT Help and Support

University Information Services

UIS Service Desk

Live chat

Use live chat to start chatting with an advisor.  This is the quickest way to get help.

Other ways to contact us

Website  IT self-service portal

Email padded  servicedesk@uis.cam.ac.uk

Phone padded  01223 332999

Read about more ways to contact us

  Service status line: (01223 7)67999
  Sign up for SMS/email status alerts
  Read about planned system changes
  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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You can read previous editions of bITe-size.

Latest news

Upgrading ACN/UAS Desktop devices – owner action required

7 May 2025

If you are still using a University-managed laptop or computer that runs the ACN/UAS Desktop, you need to request an upgrade to a University Managed Desktop (UMD) device by the end of May.

Change to Dropbox accounts 7 June 2025

30 April 2025

In 2023, Dropbox announced changes to its storage and pricing model and moved to a metered storage policy, having previously offered unlimited storage. As advised in October 2024, the University of Cambridge Dropbox Agreement, which Academia manages on our behalf, will not be renewed and will expire on 7 June 2025...

Change to outbound SMTP email relay 30 June

23 April 2025

We will retire the ppsw.cam.ac.uk SMTP relay on 30 June 2025. After this date, you will need to use the SMTP.cam.ac.uk outbound email.