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IT Help and Support

University Information Services

UIS Service Desk

To reset your multi-factor authentication or University account password (formerly Raven):

Email padded  passwords@uis.cam.ac.uk

Phone padded  01223 332999

Website  Report all other issues and log requests on the Self-service portal

  Service status line: (01223 7)67999
  Sign up for SMS/email status alerts
  Read about planned system changes
  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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You can read previous editions of bITe-size.

Latest news

Annual archiving and deletion of Panopto content

28 June 2024

The annual archive of Panopto lecture capture content has been scheduled for 3 September. Live content created on or before 31 August 2024 will be moved into the Panopto archive. Last year’s archive, containing content created on or before 31 August 2023, will be permanently deleted on 31 August 2024.

University Wireless Service: essential maintenance, July 2024

13 June 2024

We will be carrying out essential maintenance to the University Wireless Service on several dates in July. This is to implement updates, upgrades and fixes. The service may be interrupted during these maintenance periods.

Improvements to the Microsoft Authenticator app in August 2024

7 June 2024

The Microsoft Authenticator app will show you more information when you are using multi-factor authentication (MFA) to log in with your University account from 1 August 2024.