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IT Help and Support

University Information Services

UIS Service Desk

Live chat

Use live chat to start chatting with an advisor.  This is the quickest way to get help.

Other ways to contact us

Website  IT self-service portal

Email padded  servicedesk@uis.cam.ac.uk

Phone padded  01223 332999

Read about more ways to contact us

  Service status line: (01223 7)67999
  Sign up for SMS/email status alerts
  Read about planned system changes
  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

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You can read previous editions of bITe-size.

Latest news

Major IT incident: University email accounts not receiving external emails

20 March 2025

Microsoft has restored external email delivery to University accounts.

Wireless Service maintenance schedule: 25 March, 7 and 8 April

17 March 2025

We would like to inform you about upcoming wireless service maintenance that may cause temporary disruptions. Tuesday, 25 March 07:00-09:00 A software upgrade will be applied to fix system bugs. During this time, you may experience intermittent service disruptions when connecting to eduroam, UniOfCam-Guest, UniOfCam-IoT,...

New ‘Get your University IT account' app is going live in March

6 March 2025

We are launching a new ‘Get your University IT account’ web app in March. The app will replace the current Jackdaw IT account collection screens.