We are launching a new ‘Get your University IT account’ web app. The app will replace the Jackdaw IT account collection screens. New staff and students use this to collect their University IT account sign in details (formerly called Raven).
We are gradually releasing the web app. Half of the users visiting https://jackdaw.cam.ac.uk/oldsignup/ will now be redirected to the new app at https://myaccount.apps.cam.ac.uk/get-your-account/. When we are confident that the new app is working as it should, we will direct all users there.
What's changing?
We have modernised the design and user experience. We have also updated the app to ask users to agree to the Acceptable Use Policy. The account collection process is the same.
We will update the Getting your University IT account web page with new screenshots after the app goes live for all users
The account request form in Jackdaw will remain the same. IT staff and departmental administrators should keep using it to request new user accounts.
What you need to do
For now, you do not need to do anything.
We will send another update once the app is fully launched so you can direct new starters to the new URL. At that point, any existing Jackdaw links will also redirect there.
Why are we doing this?
The new app improves user experience and allows us to decommission legacy tech.
This change is part of our wider Identity and Access Management work. We’re working to modernise authentication and access control to reduce our cyber security risk. We are still in the early stages of this project, currently focusing on fixing the basics for internal users.
Any questions?
If you have any questions, please contact Naomi Turner.
If you are working to support any users struggling with the app, please contact User Admin, user-admin@uis.cam.ac.uk.
11 April 2025