skip to content

IT Help and Support

University Information Services
 

The following instructions will enable you access network drives on your computer when it's not connected to the wired network in your University office – for example, when you're working remotely. If you've already mapped your network drives and find that you have to reconnect to them with your ACN VPN credentials every time you restart your computer, then the following steps will also resolve this issue.

First, follow our ACP VPN setup instructions to ensure that your remote access is set up correctly.

Next, you will need to edit a file called 'rasphone.pbk':

  1. Right-click the Windows Start icon and select 'Run'.

     

  2. Copy and paste the following text into the box next to 'Open:' and select 'OK':

    notepad.exe %appdata%\Microsoft\Network\Connections\Pbk\rasphone.pbk

     

  3. The rasphone.pbk file will open in your Notepad app. A few lines down, you will find an entry for 'UseRasCredentials'. Please change the value for 'UseRasCredentials' to zero, as shown in the image below. Save the change by selected 'File' and 'Save' in Notepad's menu.

     

  4. Restart your computer, sign in with internal\CRSid as the username, connect to the internet and connect to the ACN VPN again. In a few moments, your network drives will appear and previously mapped drives will be able to connect.

The 'M' drive won't appear because it's been replaced with OneDrive. Find out how to migrate your files from the M drive to OneDrive.

UIS Service Desk

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

Change to Raven login screen from Tuesday 14 February

26 January 2023

New login screen for current University members The login screen for Raven-protected websites and applications will change from Tuesday 14 February for current members of the University. It will become the same screen most of you are already familiar with from logging in to your University Microsoft account to access, for...

Changes to Microsoft Stream video sharing from Tues 07 Feb

26 January 2023

26 January 2023 What’s happening UIS is disabling uploads to Microsoft Stream (Classic), the old version of the video sharing app, on Tuesday 07 February. The new version is called Stream (on SharePoint). Teams meeting recordings are already being automatically saved to Stream (on SharePoint). More information: Stream (on...

Institutional File Storage (IFS) service release new features to Self-Service Gateway

18 January 2023

18 January 2023 Several new features are now live on the Self-Service Gateway run by the Institutional File Storage (IFS) service. IFS is a service for institutions to store and share everyday documents with colleagues. IFS Data Owners and Data Managers can use the Self-Service Gateway  portal to buy and administer storage...