skip to content

IT Help and Support

University Information Services
 

Configuring the UIS VPN for iOS 14 or iPadOS 14 and later

 

Important information

There is currently a bug in iOS 14 or iPadOS 14 and later that prevents connections using the standard VPN profile. We've reported it to Apple and hope it will be fixed soon.

In the meantime, please use the following instructions to install a profile containing the user certificate and then add in the VPN server details manually.

Before you start: create a Network Access Token

  1. Visit the UIS Network Access Tokens site.
     
  2. Create a Network Access Token for using the VPN on your device, and keep the window/tab open in readiness for when you'll need to refer to the username and password.
     

1

Using your iPhone or iPad, collect your network access token from the UIS Tokens Service. Tap and hold on the token, and then select Copy.

 

2

Use Safari to download the VPN Client Certificate Profile (other browsers won't work). Select Allow to confirm the download, and tap Close when it's done.

1a. Download Profile   1b. Download Complete

 

3 

Open Settings on your device, then tap Profile Downloaded.

 

4

Tap Install. You may need to enter your passcode for your device. Tap Install again to confirm. 

 

5 

 You'll see confirmation that the profile has been installed. Click Done.

 

6 

Open Settings on your device, tap General and then VPN. Tap Add VPN Configuration. Use the following details:

Type: IPsec

Description: Cambridge VPN 

Server:  vpn.uis.cam.ac.uk

Account:  Enter the username for the Network Access Token you created for this device – for example, CRSid+device@cam.ac.uk

Password:  Manually type the Network Access Token created for this device earlier (don't copy and paste because this can lead to spaces being added)

Use Certificate: Tap to enable the slider

Certificate: Tap and then select Cambridge VPN client certificate

Tap < Cambridge VPN or whatever you described it as earlier, to return to the initial configuration page

Tap Done

 

7

To connect to the VPN, return to the main settings page and slide the VPN slider to the right.

The VPN will connect, and display a VPN icon in the status bar at the top of the screen.

9. Switching VPN on in Settings

 

8

To disconnect, tap Settings and slide the VPN slider to the left.

UIS Service Desk

UIS Service Status

Phone padded  Service status line: (01223 7)67999
Website  Sign up for SMS/email status alerts
Website  Read major IT incident reports

UIS bITe-size bulletin

A regular newsletter aimed at the University's IT community, highlighting service and project news from UIS.

Sign up >

Latest news

University Wireless Service maintenance: Tuesday 21 September, 08:00–09:00

16 September 2021

The University Wireless Service will be undergoing essential maintenance between 08:00 and 09.00 on Tuesday 21 September while we apply a security software patch. This is a security update to ClearPass, which provides Wireless Service network access control. We're not expecting any disruption to service, but it should be...

Mailing list migrations from Mailman to Sympa

31 August 2021

We intend to migrate all remaining lists associated with colleges from Mailman to Sympa during the week commencing 13 September 2020. The current total is 1,567. How this will affect users of the mailing list management service Most mailing list subscribers shouldn't notice any difference. During the switchover, there will...

Managed Zone Service closedown and migration to Mythic Beasts

24 August 2021

The Managed Zone Service (MZS) is being shut down, and its data content migrated to a commercial provider, Mythic Beasts. There will be no interruption to the service, but MZS users in institutions will need to make arrangements to retain management access to their zones. What is changing? UIS set up the MZS many years ago...