News

DS-Print: Resolved - difficulties purchasing Common Balance credit

The problem affecting users topping up their Common Balance for DS-Print using eCredit has been fixed by our external payment provider. Affected users should now be able to add credit to their account and no longer receive an error message after submitting their credit/debit card details.

Exchange Online first contact safety tip enabled

We enabled a feature in Exchange Online on 11 November to help prevent phishing attacks. A ‘first contact’ safety tip is displayed when you receive an email from someone you don’t usually receive messages from. The tip displays the sender's full email address for a visual verification and a ‘Learn why’ link to a ‘protect...

UIS support data networking and managed services for institute’s sustainable retrofit

The Cambridge Institute for Sustainability Leadership has moved from their old offices that were spread around the city into the recently refurbished Entopia Building. The move puts all the Cambridge-based CISL staff and partners under one roof for the first time in the institute’s history. The Entopia Building is also...

Changes to User Registration form ('Pre-Reg')

The registration form is changing to allow CRSid-only requests CRSids are now required to issue a University Card. From Tuesday 22 November, you can use the UIS Registration Form to request a CRSid only, without the associated IT accounts for people who only need a University Card for access. Along with this new...

DS-Print: Update on difficulties purchasing Common Balance credit

We’ve fixed one of the issues users were experiencing when adding credit to their Common Balance for DS-Print using eCredit. Undergraduates are no longer being incorrectly charged 20% VAT when purchasing credit. We’ve refunded all users who were incorrectly charged. We’re still working to resolve the second issue, whereby...

DS-Print: Reports of difficulties purchasing Common Balance credit

We’re currently investigating reports of two different issues when users add credit to their Common Balance for DS-Print using eCredit. Firstly, some undergraduates are being incorrectly charged 20% VAT when purchasing credit. While we work on a permanent fix to this problem, we will automatically be refunding users who...

Update on the future use of Moodle

We have revised our approach to the development of the University’s virtual learning environment (VLE), Moodle, based on feedback from users and learnings from the Digital Presence Programme. Rather than impose a new acceptable use policy on the existing Moodle, we propose to build a new Teaching, Learning and Assessment (...

DS-Print: eCredit service restored and temporary Common Balance overdraft to be withdrawn

On 3 October we promised to update you on the eCredit service outage. We’re pleased to announce that the eCredit service has now been restored and is once again available for purchasing Common Balance credit. While a fix was being implemented, we enabled all users with a temporary £20 overdraft on their Common Balance. Now...

Jisc investigating eduroam/Windows 11 update issue

eduroam provider, Jisc, is investigating an issue with eduroam connections after applying the latest Windows 11 update (22H2). You should wait to install this update until Jisc has concluded its investigation. If you have already upgraded and are experiencing connectivity issues whilst using eduroam, please contact the UIS...

University Wireless Service maintenance 07:30–08:30 on Thursday 06 October

The University Wireless Service will be undergoing essential maintenance between 07.30 and 08.30 on Thursday 6 October. You will experience interrupted service to the UniOfCam-IoT systems and local SSIDs during this maintenance period. We are applying an urgent software patch on the advice of our wireless equipment...