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Read more at: ACN desktops are being retired

ACN desktops are being retired

Find out how to check if you have an ACN desktop device and how you can upgrade to a University Managed Desktop (UMD) device.

Read more at: DHCP Service: DHCP updates every 10 minutes, starting 31 October  

DHCP Service: DHCP updates every 10 minutes, starting 31 October  

What’s happening The University IP Register DHCP Service is getting an additional DHCP-only update schedule that will run 6 times an hour. You will see your changes go live within 10 minutes, instead of having to wait up to an hour. The extra DHCP-only updates will run every 10 minutes, at 00, 10, 20, 30, 40 and 50 minutes...

Read more at: UIS Service Desk launches 24/7 live text chat and phone support

UIS Service Desk launches 24/7 live text chat and phone support

We now offer 24/7 support for common IT service queries – such as password resets and MFA, wifi setup, and printing issues – via the new live text chat window on the home page.

Read more at: eduroam public certificate change on Wednesday 2 October

eduroam public certificate change on Wednesday 2 October

We're changing the public certificate used by eduroam at 07:30 on Wednesday 2 October.

Read more at: PoP switches: scheduled firmware updates, 16–27 Sept

PoP switches: scheduled firmware updates, 16–27 Sept

UIS will be applying firmware updates to all point-of-presence (PoP) switches before the start of Michaelmas Term 2024. There will be 10 to 15 minutes downtime at 03:00 on the day of the upgrade.

Read more at: DMARC records for MMDs not pointed to UIS M365 tenancy

DMARC records for MMDs not pointed to UIS M365 tenancy

This message is for IT staff who manage an email system using a domain under the cam.ac.uk domain that doesn’t point to the University’s Microsoft365 tenancy. Temporary flag limiting DMARC application to some mail domains As part of our work to tighten SPF/DMARC records for the cam.ac.uk domain, UIS has added a temporary...

Read more at: UIS VPN and Managed VPN service certificate update

UIS VPN and Managed VPN service certificate update

The UIS VPN and Managed VPN service will standardise on automated SSL certificate replacements starting on 4 August. Some Linux users may need to take action.

Read more at: Shared network drives: planned maintenance on Friday 26 and Saturday 27 July

Shared network drives: planned maintenance on Friday 26 and Saturday 27 July

Shared network drives will be unavailable on Saturday 27 July 2024 between 09:00 and 17:00.

Read more at: Annual archiving and deletion of Panopto content

Annual archiving and deletion of Panopto content

The annual archive of Panopto lecture capture content has been scheduled for 3 September. Live content created on or before 31 August 2024 will be moved into the Panopto archive. Last year’s archive, containing content created on or before 31 August 2023, will be permanently deleted on 31 August 2024.

Read more at: University Wireless Service: essential maintenance, July 2024

University Wireless Service: essential maintenance, July 2024

We will be carrying out essential maintenance to the University Wireless Service on several dates in July. This is to implement updates, upgrades and fixes. The service may be interrupted during these maintenance periods.

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