skip to content

IT Help and Support

University Information Services
 

15 November 2024
 

Our Managed Endpoint Protection Service currently uses Trellix ePO on-premise servers, but we are migrating all devices to Trellix cloud servers (that is, ePO SaaS). We expect to complete the migration by the end of June 2025, after which we'll decommission the on-premise ePO servers.

ePO settings, such as policies, automated responses and permission sets will be migrated to the cloud, so users should not notice any changes.
 

Why we are making this change

This change will increase security by allowing us to deploy endpoint detection and response (EDR) to devices in participating institutions. Institutions don't need to adopt EDR in order to be migrated.
 

When will my institution be migrated?

Institutions that are adopting the EDR service will be migrated to ePO SaaS first, as part of the EDR onboarding process. We'll contact other institutions in 2025 to agree a suitable time for a migration.
 

Contact us

If you have any queries, contact anti-malware@uis.cam.ac.uk.

Latest news

New ‘Get your University IT account' app is going live

11 April 2025

We are launching a new ‘Get your University IT account’ web app. The app will replace the current Jackdaw IT account collection screens.

Panopto planned maintenance 22:00 on Friday 11 April

8 April 2025

Panopto will be unavailable for approximately 3 hours from 22:00 on Friday 11 April.

Major IT incident: University email accounts not receiving external emails

20 March 2025

Microsoft has restored external email delivery to University accounts.